What are the responsibilities and job description for the Training and Technical Advisor position at HUGH M?
Job Title: Training and Technical Advisor/Factory Support Team
FSLA: FT/Exempt
Location/Territory: DFW Metro Area
The Factory Support Team is a technical support resource focused on diagnostics, product training, warranty support, and consultation. We are seeking a Training and Technical Advisor for our Factory Support Department. This role serves as a technical resource supporting Hugh M. Cunningham sales organization and represents manufacturer brands across plumbing, mechanical, HVAC, water treatment, and hydronic product lines.
Ideal Candidate
The following reflects the skills and experience we value most; candidates are not required to meet every item to be considered.
• Experienced in residential and commercial plumbing service, municipal water and waste equipment, and pump technology
• Familiar with backflow prevention device installation, testing, and repair
• TCEQ backflow prevention assembly tester license preferred, or the ability to obtain one
• Strong critical thinking and diagnostic skills
• Familiar with basic electrical concepts and testing, hydronics, plumbing, irrigation, and HVAC
• Comfortable speaking in front of groups and conducting product training sessions in a well-spoken, professional, and coherent manner; full English proficiency required
• Maintains a professional, customer service-oriented approach in all work
• Bilingual Spanish is a plus
• Able to work independently with little daily direct supervision; self-motivated mentality
• Proficient in Microsoft tools, including Outlook, Word, and PowerPoint
*Note: Because training activities and jobsite demands differ daily, work schedules are flexible and may require varying start and end times rather than a consistent 9:00 a.m. to 5:00 p.m. schedule.