What are the responsibilities and job description for the SERVICE COORDINATOR position at Hugg & Hall?
Hugg & Hall Equipment Company is looking for someone with strong communication and organizational skills to join our team as a Field Service Coordinator. We are a full-service equipment company specializing in industrial and construction equipment since 1956. More information about us can be found below or on our website at www.hugghall.com.
ABOUT THE POSITION
Field Service Coordinators function as part of the Service Administration team and are responsible for facilitating field service activities.
In this role, you will:
- Assign and Dispatch Field Service Technicians to various customer locations for equipment repair and maintenance.
- Monitor Assigned Field Service Technicians daily activities, including tracking job statuses and recording response times.
- Perform Service Data Entry, ensuring all details are input into the correct systems with accuracy.
COMPENSATION/BENEFITS
- Competitive Compensation
- Insurance (Medical, Dental, Vision, and Life Insurances and several supplemental benefits)
- Generous PTO Plan
- Paid Holidays
- 401k with company match
REQUIREMENTS
- Minimum 3 years' experience in dispatch and/or service administration in the service industry.
- Strong written and verbal communication skills
- Accurate and efficient
- High School Diploma or equivalent
RELATED EXPERIENCE MAY INCLUDE: Service Administrator, Service Dispatcher, Warranty Administrator, Office Manager, Customer Service Representative
PHYSICAL DEMANDS/ENVIRONMENTAL CONDITIONS
- This position is in an indoor office environment with a controlled climate.
- This position requires sitting at a computer desk for long periods of time with constant use of a computer keyboard while reading the computer screen.
- This position will continuously talk, hear, and read in verbal and written communication. And will occasionally stand, walk, and reach with hands and arms.
- This position will continuously use hands to type.
ABOUT US:
Hugg & Hall Equipment Company is a full-service equipment dealer headquartered in Little Rock, Arkansas ,since 1956. With 17 locations across Arkansas, Oklahoma, and Louisiana and further servicing the surrounding states, we strive to equip our customers for success. Through our Sales, Rental, Parts, and Service departments, we offer cutting-edge equipment, world-class service, and an unsurpassed parts inventory. From job sites to warehouses, we provide our customers with all their construction, industrial, aerial, and material-handling needs, helping them to minimize downtime and maximize productivity. As an employer of over 850, we are focused on building a team that is safe, productive, honest, dependable, and responsible. If you want to build a career with a company where you are valued and well-trained, join us at Hugg & Hall.
Hugg & Hall Equipment Company is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including sexual orientation and gender identity), age, protected veteran or disabled status, or genetic information. We place Safety First.
(Initial hire requires passing of pre-employment background check, drug test, and driving record[for driving roles])