What are the responsibilities and job description for the Customer Support Representative position at Huffs Hauling & Transport?
Huffs Hauling & Transport is seeking a professional and customer-focused Customer Support Representative to assist clients with service inquiries, scheduling, and issue resolution. This role serves as a key point of contact between customers, drivers, and operations teams to ensure a positive customer experience and smooth transportation services.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or messaging platforms in a timely and professional manner.
- Assist customers with service scheduling, order status updates, and general information about hauling and transport services.
- Coordinate with dispatch and operations teams to resolve customer issues, delays, or service changes.
- Document customer interactions, service requests, and resolutions accurately in company systems.
- Handle complaints and concerns with professionalism and efficiency.
- Provide clear communication regarding service timelines, pricing, and company policies.
- Maintain customer records and ensure data accuracy.
- Support administrative tasks related to customer service and operations.
- Follow company policies, procedures, and quality standards.
- Contribute to continuous improvement of customer service processes.
Qualifications:
- High school diploma or equivalent required.
- Previous experience in customer support, customer service, or administrative roles preferred.
- Strong communication, problem-solving, and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Basic computer skills and experience with CRM or dispatch systems is a plus.
- Professional attitude, reliability, and attention to detail.
- Ability to work independently and as part of a team.
Benefits:
- Competitive pay
- On-the-job training
- Stable work schedule
- Supportive, team-oriented work environment
Job Types: Full-time, Contract
Pay: $22.20 - $26.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Paid time off
- Vision insurance
- Work from home
Work Location: In person
Salary : $22 - $27