Field Service Technology Manager

Position Summary:

We are seeking a highly motivated and experienced Field Service Technology Manager to join our team. The ideal candidate will be responsible for overseeing the installation, maintenance, and repair of technology systems at various client locations. This role requires extensive travel, up to 75% to ensure our clients receive top-notch service and support.

Essential Duties and Responsibilities

Key Responsibilities

· Managing and leading a team of field service technicians to ensure timely and efficient service delivery.

· Coordinating and overseeing the installation, maintenance, and repair of technology systems at client sites.

· Developing and implementing service strategies to improve efficiency and customer satisfaction.

· Conducting regular site visits to assess service quality and address any issues or concerns.

· Providing technical support and troubleshooting assistance to field service technicians and clients.

· Maintaining accurate records of service activities, including reports and documentation.

· Collaborating with other departments to ensure seamless service delivery and client satisfaction.

· Staying updated on industry trends and advancements to continuously improve service offerings.

Technology Skills

· Networking: Proficiency in configuring and troubleshooting network devices such as routers, switches, and firewalls.

· Hardware: Experience with the installation, maintenance, and repair of servers, workstations, and peripheral devices.

· Software: Knowledge of operating systems (Windows, Linux) and software applications used in enterprise environments.

· Cloud Services: Familiarity with cloud platforms such as Teams & Log Me In.

· Security: Understanding of cybersecurity principles and practices, including the implementation of security measures.

· Remote Support: Ability to provide remote technical support using various tools and platforms.

· Diagnostics: Skilled in using diagnostic tools and software to identify and resolve technical issues.

Technology Platforms

• Attending training seminars for various software platforms as needed.
• Training of client personnel as needed.

Subcontractor Relationships

· Managing service calls to ensure completion in a timely manner.

· Overseeing the execution of installations or service calls with contractors and ensuring project completion.

· Collaborating with other managers that all invoices from subcontractors are submitted correctly and in a timely manner.

Qualifications:

To perform this job successfully, an individual must understand and develop expertise within multiple VMS platforms. Candidates will be required to develop experience with access control platforms. Preferred candidates will have experience with Milestone or Avigilon VMS platforms or possess knowledge of IP cameras. Basic Microsoft Office application use will be a requirement. Travel required

Education and Experience:

High School Diploma is required, college degree or technical college degree preferred. Basic working knowledge of IP-based video systems, access control systems, etc. Five years’ experience in a security technology environment is preferred.

Technical Language Skills:

Ability to read and interpret work orders, purchase orders, etc. Ability to communicate, both verbally and written, all necessary information surrounding core job duties.

Mathematical Skills:

Ability to add, subtract, multiply & divide.

Reasoning Ability:

Ability to solve technical problems and deal with a variety of variables in situations where only limited standardization exists. Must possess strong analytical abilities and deductive reasoning skills. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

Basic working knowledge of VMS platforms, IP camera types, and access control systems is mandatory. Microsoft Office suite mandatory.

Certificates, Licenses, Registrations:

Valid Driver’s License with good driving record. Must be willing to obtain certificates through various training provided by the software manufacturers used within the Division.

Other Skills and Abilities:

· Be able to complete all tasks on time.

· Ability to work in a time sensitive environment.

· Ability to take the lead on multiple projects simultaneously.

• Ability to communicate professionally with customers and end-users.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While this position does not normally perform much physical work, the ability to inspect others’ work will require some physical demands. Employee must be able to climb ladders and other forms of equipment, have the strength to hold his or her body weight by arms, squat, kneel, bend, run, jump, stand for long periods of time, climb stairs, lift a minimum of 50 pounds, and be able to work long hours.

Although this position is an administrative one, it may require that the employee perform assessments, audits, or training on-site. Therefore, this position is required to travel from time to time.

Work Environment:

The primary day-to-day job is remote. Travel to customer locations will be required.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• Security Technology: 5 years (Required)
• Multiple VMS Platforms: 2 years (Required)
• Avigilon/Milestone: 1 year (Required)
• Work Orders: 1 year (Required)
• Service Calls: 1 year (Required)

Ability to Commute:

• Clawson, MI 48017 (Required)

Willingness to travel:

• 75% (Required)

Work Location: Hybrid remote in Clawson, MI 48017

Salary : $65,000 - $70,000