Account Setup Specialist

Hudson Valley Lighting Group is a worldwide leader in the design, manufacturing, and omnichannel distribution of decorative and architectural lighting fixtures, encompassing six brands: Hudson Valley Lighting, Mitzi, Troy, Corbett, CSL, and Sonneman (on behalf of Hudson Valley Lighting, Inc., Troy-CSL, Inc. and SN Modern, LLC). As the one-stop shop for the most comprehensive selection of lighting, HVLG seeks to inspire and support our customers in their pursuit to achieve a home that perfectly reflects their clients. HVLG takes a designer-forward approach to the light-purchasing process — making the experience more inspiring, exciting, and inviting. At HVLG, we believe that great lighting has the power to elevate any space and enrich people's lives — and it's that guiding philosophy that ties our family of brands together.

We are seeking an Account Setup Specialist to join our team in Wappingers Falls, NY. This Specialist plays a key role in supporting business operations by managing the setup, maintenance, and accuracy of customer account data within SAP (B1 & S4). This position ensures that all customer records are created and updated efficiently, enabling internal teams to operate effectively and deliver a high-quality customer experience. Success in this role requires strong attention to detail, consistency, and the ability to manage multiple priorities in a fast-paced environment with limited supervision.

Responsibilities include (but are not limited to):

New Account Setup

• Process new customer applications.
• Set up new customer accounts in SAP.
• Coordinate lead distribution to the appropriate Account Managers.

Account Maintenance & Updates

• Maintain and update customer master data in SAP.
• Verify, correct, merge, and clean customer records to ensure data accuracy.
• Process account changes, including billing/shipping updates, tax status updates, and credit term adjustments.
• Upload and maintain resale certificates and compliance documentation.
• Manage credit card information securely in accordance with company policy.
• Send credit term notifications when applicable.

Data Governance & Compliance

• Ensure completeness and accuracy of required documentation.
• Request missing or incomplete information from customers or sales teams.
• Review completed entries for errors or duplication.
• Document new procedures and process updates as needed.
• Support ongoing SAP cleanup and master data integrity initiatives.
• Other duties as needed.

Position Requirements

• Associate’s degree or equivalent work experience.
• Strong computer skills; proficiency in Microsoft Office required.
• Advanced Excel skills preferred.
• Experience with SAP (S/4HANA preferred) is a plus.
• Strong attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Professional, positive, and service-oriented demeanor.
• Ability to manage multiple priorities in a changing environment.
• Ability to reliably commute to Wappingers Falls, NY 12590.
• US citizen or permanent resident (no Visa sponsorship available.

Compensation & Benefits

Our competitive compensation package includes:

• Competitive salary
• Medical insurance
• Life insurance
• Long-term disability
• Vacation, sick, and holiday program
• 401(k) retirement plan with employer match

WORKING CONDITIONS

Physical Demands:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

This position requires lifting up to 30 lbs., standing, sitting, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. As well as sitting for the duration of the work shift, except on breaks and mealtimes.

Work Environment:

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Ability to work in a Distribution Center environment with varying temperatures and noise.

Equal Opportunity Employer:

Hudson Valley Lighting is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.

Disclaimer: This position description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required. Employees may be asked to perform other duties as needed.