What are the responsibilities and job description for the CSR - Customer Service Representative position at Hudson River Foods/Dancing Deer Baking Co?
Career Opportunity - Customer Service Representative at Hudson River Foods & Dancing Deer Baking Co.
About Us:
At Hudson River Foods & Dancing Deer Baking Co., we are a team of 55 who work to provide delicious and safe food products for families with Celiac, Gluten, or other allergens. We pride ourselves on our supportive, fast-paced, and collaborative work environment. We are growing quickly and need your help.
Responsibilities include but are not limited to:
- Effectively, accurately, and courteously answer a high volume of inbound phone calls, emails, and Shopify messages, and make outbound calls and emails as needed
- Ensure our customers receive excellent service and communication in a timely manner
- Display empathy and understanding of customer needs and wants and resolve conflicts or complaints that may arise with our customers
- Use Shopify, Shipstation, and other programs to research customer order issues
- Other duties as assigned by the office manager
Requirements:
- At least 3 years of experience in a customer service role
- Must have prior success in handling customer complaints and providing alternative solutions to fit customers’ needs
- Must be a hardworking self-starter willing to accept tough coaching and be held accountable to meet agreed upon goals
- Must be a good problem solver, willing to go the extra mile to satisfy customers’ needs
- Must have prior experience with CRM, including organizing & filing records of customer interactions and documents
- Must be proficient in Google Suite, Excel, and MS Word
- Excellent communication skills, including excellent reading and writing skills
- Professional and genuine personality, confident in self, and in office and customer service skills
- Possess a mindset of excellence and continuous improvement
Nice to Have:
- Experience with Shopify, Shipstation, or Faire programs is a plus
Salary:
- $19-25/hr depending on experience
Duration:
- PLEASE NOTE: This position is temporary for the months of Nov & Dec, 2025, ONLY. (There is opportunity to advance to a permanent position based on performance.)
If you meet the above requirements and are tired of all the usual corporate B.S., please respond to this ad ASAP!
Job Types: Full-time, Temporary, Seasonal
Pay: $19.00 - $25.00 per hour
Benefits:
- 401(k)
- Paid time off
Work Location: In person
Salary : $19 - $25