What are the responsibilities and job description for the LEAD PRODUCT OWNER – ServiceNow position at Hudson Manpower?
Purpose
Provides strategic leadership to Product Owners and cross-functional teams, ensuring clarity in vision, roadmap, and requirements. Leads solution planning, product portfolio management, backlog optimization, and ensures alignment to organizational goals. Serves as a senior advisor for ServiceNow initiatives.
Essential Functions
20% – Lead development of product portfolio and solutions in partnership with POs, stakeholders, and scrum teams.
15% – Align and plan releases, manage product evolution, review milestones.
15% – Validate solutions through research, market insights, pricing structures.
10% – Maintain internal/external communication and product roadmaps.
10% – Own and manage team backlogs and roadmapping tools.
10% – Partner with testing managers to verify functionality; lead change control.
5% – Participate in refinement, sprint planning, sprint reviews.
5% – Run workshops, validate hypotheses, define solution pathways.
5% – Support customer satisfaction improvement initiatives.
5% – Deliver product training and identify team learning needs.
Qualifications
Bachelor’s degree (or 4 yrs experience in lieu).
8 years business/solutions analysis OR
6 years Product Owner experience with strong Agile/SAFe knowledge.
Experience leading large-scale ServiceNow transformations (CSM, ITSM, CRM).
Healthcare experience preferred.
Skills
Expert-level Agile knowledge
Strong product KPI, metric-driven decision-making
Excellent communication & prioritization
Leadership across teams and complex programs
Certifications
Scrum Product Owner (Required upon hire)
ServiceNow certifications (Highly preferred)