What are the responsibilities and job description for the Senior Product Owner position at Hudson IT and Manpower?
SENIOR PRODUCT OWNER – ServiceNow
Purpose
Serves as the primary liaison between client stakeholders and internal delivery teams, ensuring ServiceNow-based solutions drive measurable customer and business outcomes. Represents the customer voice during roadmap planning, backlog prioritization, and feature development, while supporting adoption, process improvement, and long-term relationship management.
Essential Functions
70% – Customer Adoption & Value Delivery
- Guide customers through discovery, adoption, and post-adoption support.
- Conduct deep-dive requirement sessions and map workflows to ServiceNow capabilities.
- Analyze feedback, user behavior, and KPIs to optimize customer adoption.
- Act as the accountable owner for customer success and operational enablement.
10% – Customer Engagement & Communication
- Serve as the primary customer contact for updates, onboarding, and solution usage.
- Collaborate with technical teams to translate MVPs into detailed user stories.
- Provide education, training, and post-adoption performance reviews.
10% – Agile & Team Enablement
- Promote Agile mindset, coach new team members, mentor Product Owners.
- Support process improvements that enhance delivery agility and efficiency.
Qualifications
- Bachelor’s degree (or 4 yrs experience in lieu).
- 6 years in IT/business analysis, development, systems analysis; or 4 years Product Owner experience.
- Experience with ServiceNow implementation and workflows.
- Healthcare experience preferred.
Skills
- Strong communication & stakeholder management
- Knowledge of Agile, product lifecycle, business process analysis
- Ability to analyze/solve complex problems
- Advanced MS Office skills
Certifications (Preferred)
- Certified Scrum Product Owner
- ServiceNow product certifications