What are the responsibilities and job description for the Support Analyst, Journal Square (Evening/Weekend) position at Hudson County Community College?
Position Description
Hudson County Community College
Jersey City, NJ
Support Analyst
Office of Information Technology Services
For internal Consideration Only
Classification: Support Analyst
Salary Grade: 111
Union Affiliation: Support Staff
Reporting To: User Services Manager
Supervising Cabinet Member: Associate Vice President and CIO
On ground, No Remote; Evening/ Weekend Availability
Hours: 12:00 PM - 9:00 PM with Availability of One Weekend out of the Month
“Hudson is Home”
“Hudson is Home” is about our people. Hudson County Community College truly cares about our faculty, staff, students and community. At HCCC, you will be respected, supported, and valued! Our caring, collaborative, and diverse culture is what defines us and together we can and will achieve our dreams!
Our Perks
HCCC provides full-time employees with a strong, comprehensive benefits package that includes: Medical, Dental, Vision, Life Insurance, Parental Leave, Paid Time Off, Retirement Plans, and up to $9,000 per year invested in your professional development. Additionally, we also offer employee assistance programs, flexibles spending accounts, flexible hybrid schedules (depending on the position), employee discount marketplace, auto and home insurance discounts and more.
Summary Of Duties
What You’ll Do
In response to work orders, provides first-level field technical support, problem analysis and resolution, general technical assistance, and training to computer systems users at our Journal Square Campus in Jersey City, NJ, as well as our North Hudson Campus in Union City, NJ campus and other locations as required. The Support Analyst is required to interact with all levels of employees, management, students, and vendors. The successful candidate will provide telephone, face-to-face, and online support for computer hardware and software support across all campus locations, following existing installation and troubleshooting guidelines. Ensuring the safety of the College’s computer systems in accordance with existing security policies is essential. Additionally, the Support Analyst maintains and updates the inventory of computer hardware and software. The successful candidate will maintain a ticket request log, including updating user requests, work performed, and resolution. Performs other related technical support activities, as required. Participates in special projects, as required. Remains flexible and adaptable to work schedules and work assignments as defined by organizational and department needs.
Qualifications
What You’ll Need
Residency
Web site link
Hccc Employee Benefits
We value and appreciate all employees and acknowledge the importance of a comprehensive benefit program. Below is a brief glance of HCCC benefits, perks, and discounts offered to employees. For more detailed information about employee benefits please visit: https://www.hccc.edu/administration/hr/benefits-pensions.html
As a New Jersey First Act Employer, new employees must establish a primary residence in New Jersey within one year unless an exemption applies.
HCCC is an equal opportunity and affirmative action employer. We are committed to ensuring a diverse and inclusive learning and working environment. Decisions on employment are made on the basis of the qualifications of an individual for the particular position being filled. Women, veterans and minorities are encouraged to apply.
01
Do you have a High School diploma or equivalent?
Do you have two years of related technical experience, working with hardware, software, Multi-Factor Authentication? If so, what type of technical experience?
03
Do you have any certifications? (For Example: Cyber Security) If so, which ones?
04
Do you Currently work at HCCC?
Hudson County Community College
Jersey City, NJ
Support Analyst
Office of Information Technology Services
For internal Consideration Only
Classification: Support Analyst
Salary Grade: 111
Union Affiliation: Support Staff
Reporting To: User Services Manager
Supervising Cabinet Member: Associate Vice President and CIO
On ground, No Remote; Evening/ Weekend Availability
Hours: 12:00 PM - 9:00 PM with Availability of One Weekend out of the Month
“Hudson is Home”
“Hudson is Home” is about our people. Hudson County Community College truly cares about our faculty, staff, students and community. At HCCC, you will be respected, supported, and valued! Our caring, collaborative, and diverse culture is what defines us and together we can and will achieve our dreams!
Our Perks
HCCC provides full-time employees with a strong, comprehensive benefits package that includes: Medical, Dental, Vision, Life Insurance, Parental Leave, Paid Time Off, Retirement Plans, and up to $9,000 per year invested in your professional development. Additionally, we also offer employee assistance programs, flexibles spending accounts, flexible hybrid schedules (depending on the position), employee discount marketplace, auto and home insurance discounts and more.
Summary Of Duties
What You’ll Do
In response to work orders, provides first-level field technical support, problem analysis and resolution, general technical assistance, and training to computer systems users at our Journal Square Campus in Jersey City, NJ, as well as our North Hudson Campus in Union City, NJ campus and other locations as required. The Support Analyst is required to interact with all levels of employees, management, students, and vendors. The successful candidate will provide telephone, face-to-face, and online support for computer hardware and software support across all campus locations, following existing installation and troubleshooting guidelines. Ensuring the safety of the College’s computer systems in accordance with existing security policies is essential. Additionally, the Support Analyst maintains and updates the inventory of computer hardware and software. The successful candidate will maintain a ticket request log, including updating user requests, work performed, and resolution. Performs other related technical support activities, as required. Participates in special projects, as required. Remains flexible and adaptable to work schedules and work assignments as defined by organizational and department needs.
Qualifications
What You’ll Need
- A minimum of a High School diploma is required. Associate degree with two years of related technical experience preferred. Technical certifications are also preferred.
- Demonstrated ability to interact with a culturally diverse population and to effectively and respectfully function and communicate within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds.
- Windows 10/11
- Microsoft 365 and Office applications
- Computer Hardware and Printers
- Audio/Visual Systems and Collaboration Software (Webex, Zoom, Teams, etc.)
- Apple Macintosh
- Mobile Technologies (Smartphones, Tablets, Chromebooks, etc.)
- Desire to maintain ongoing awareness of technology trends
Residency
- As a New Jersey First Act Employer, new employees must establish a primary residence in New Jersey within one year.
Web site link
Hccc Employee Benefits
We value and appreciate all employees and acknowledge the importance of a comprehensive benefit program. Below is a brief glance of HCCC benefits, perks, and discounts offered to employees. For more detailed information about employee benefits please visit: https://www.hccc.edu/administration/hr/benefits-pensions.html
As a New Jersey First Act Employer, new employees must establish a primary residence in New Jersey within one year unless an exemption applies.
HCCC is an equal opportunity and affirmative action employer. We are committed to ensuring a diverse and inclusive learning and working environment. Decisions on employment are made on the basis of the qualifications of an individual for the particular position being filled. Women, veterans and minorities are encouraged to apply.
01
Do you have a High School diploma or equivalent?
- Yes
- No
Do you have two years of related technical experience, working with hardware, software, Multi-Factor Authentication? If so, what type of technical experience?
03
Do you have any certifications? (For Example: Cyber Security) If so, which ones?
04
Do you Currently work at HCCC?
- Yes
- No
Salary : $9,000