What are the responsibilities and job description for the Internet Manager position at Hudson Automotive Group?
Ford of Spartanburg, a Hudson Automotive company, is looking for an energetic and high performing Internet Sales Manager to lead our team. Hudson Automotive is one of the fastest growing auto dealer groups and management companies in the Southeast U.S. If you are an experienced Automotive Sales Manager, with a track record of success, it’s time to shift your career into gear with Ford of Spartanburg!
What we offer:
- Competitive Compensation (base bonus/incentives)
- Collaborative work environment and customer centric culture
- Medical, Dental, Vision Insurance
- Life Insurance
- 401k with company match
- Paid Vacation/Holidays
- Paid Training
- Employee development through training and advancement opportunities
- Employee discounts on products & services
SUMMARY
- Assumes responsibilities for online lead management, online reputation through social media, online vendor relations, and the management of dealership websites.
- Ensures overall sales accountability through the utilization of CRM software.
ESSENTIAL DUTIES
- Oversee and manage daily operations of the internet sales and business development departments.
- Prepare metrics and reports that can be used to measure performance of the department.
- Work directly with our employees and customers to develop relationships and help bridge disconnects in the sales process via online.
- Build rapport with customers to build a base of referrals to establish customer network.
- Provide training and support to the staff on Phone & Internet skills and assist in closing sales.
- Provide training and support to the staff on product knowledge and product information resources.
- Manage the dealerships CRM and implement processes and work flows.
- Help manage the inventory online and the marketing of incentives.
- Work with third party vendors such as AutoTrader and Cars.com to generate and boost lead counts.
- Constantly update and purify customer records.
- Monitor customer comments and provide feedback through social media and ensure reputation management policies are in place.
- Monitor incoming calls and appointment-to-lead percentages daily.
- Promotes excellent customer service.
- Maintains a professional appearance.
- Attends managers meetings as requested.
SUPERVISORY RESPONSIBILITIES
- • Responsibilities may include training of internet sales staff and business development representatives, directing work and addressing complaints and resolving problems.
QUALIFICATIONS
- High-volume dealership, Sales Manager experience with a proven track record of success (3-5 Years of experience required).
- Excellent Leadership skills, and the ability to develop and motivate a top performing sales team.
- Ability to facilitate a deal throughout the entire lifecycle of the sales process.
- Valid driver’s license and clean driving record.
- Strong computer & phone skills (Internet, MS Outlook, CRM).
- Basic knowledge and skills in website development and navigation.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Are you ready to work in a rewarding, high-energy environment, and state-of-the-art facility? Come take the next step of your career with Hudson Automotive Group!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.