Dispatcher

Job Purpose: We are looking for a mature dedicated employee to answer calls from a variety of stakeholders and communicate with mobile units for the appropriate response. Our Dispatchers are expected to be calm, clear and in control, especially in emergency situations. They should always know the appropriate responses, no matter the situation in accordance with established policies and procedures. The successful candidate will track and monitor situations by phone and radio, and document any situations reported by those in the field.  This position plays a vital role in achieving our customer satisfaction and revenue growth objectives.  

Description: Dispatchers are communications personnel responsible for receiving and transmitting pure and reliable messages, tracking vehicles and equipment, and recording other important information    

Report To:      Operation Manager and Office Supervisor

Dispatcher Skills we are looking for:

• Excellent communications skills
• Dependable
• Productive
• Customer Service Focused
• Maintains Professionalism
• Attention to Detail
• Calm and Mature demeanor
• Basic Computer Skills
• Knowledgeable of Basic Safety
• Basic Job Knowledge

Job Responsibilities:  

• Dispatch work orders to Field Technicians, Collectors and Boot Officer in a timely manner 
• Co-ordinate activities of Field Technicians, Collectors and Boot Officer to ensure that service issues are resolved according to the contracted commitments
• Monitor Parking Enforcement Officer (PEO) activities, call orders, and breaks
• Document ALL dispatch and field activities
• Manage files, call log, data log and correspondence in a monthly/yearly filing systems
• Assist an administrative team with daily task and special projects
• Complete all required paperwork and reports in a timely and accurately manner
• Present daily reports as assigned, detailing service performance
• Maintain clean and tidy work area
• Perform other duties as assigned

JOB REQUIRMENTS      

Education and Experience:

• High School Diploma or its equivalency
• 1 year administrative experience is preferred
• 1 year customer service experience

Technical Skills:

• Strong time management and organizational skills
• Basic PC knowledge and familiarity with electronic equipment (Intermediate Microsoft Work, Excel and Outlook skills)
• Great communication skills (verbal and written) with the ability to liaise at multiple levels
• High level of accuracy, speed, and data entry skills
• Attention to details
• Ability to relate well with others and work in a team environment