Crisis Program Manager

FLSA Status: Exempt
Department: Crisis Program
Reports To: Senior Crisis Program Manager
Supervises: Yes

Summary

The Crisis Program Manager provides leadership, supervision, and operational oversight for the Crisis Program. This role manages staff, resources, and program compliance to ensure high-quality services for youth and families, effective crisis response, and successful program outcomes.

Essential Responsibilities

Leadership, Supervision & Program Management

• Exercises independent judgment in addressing operational, clinical, and staffing challenges.
• Leads hiring, onboarding evaluations, coaching, and corrective actions and terminations in collaboration with Crisis Program management.
• Supports in supervising staff in training, scheduling, and performance management.
• Provides leadership, coaching, and direction to staff to ensure accountability and professional growth.

Compliance, Quality Assurance & Outcomes

• Ensures program compliance with applicable regulatory and accreditation standards, including OHMHAS, ADAMH, COA, Medicaid, and grant requirements.
• Oversees quality assurance processes, evaluates program performance, and implements improvements as needed.
• Reviews clinical and operational documentation to ensure compliance, accuracy, and completeness.
• Complete all medication disposal within established time frames.

Clinical & Operational Oversight

• Provides leadership-level guidance and consultation regarding crisis response and youth interventions.
• Ensures required program activities (intake, assessment, documentation, discharge planning) are completed to support compliance and revenue generation.
• Maintains oversight of confidentiality, documentation standards, and productivity benchmarks.

Organizational Leadership

• Leads regular staff and leadership meetings to advance program goals.
• Participates in agency on-call rotation as a management representative.
• Serves on and/or chairs assigned agency committees.
• Participates in monthly leadership meetings and contributes to agency-wide planning and decision-making.
• Performs other duties consistent with the scope and level of this management position.
• Perform other duties as assigned.

Required Competencies

• Demonstrated leadership and management capability in crisis or behavioral health settings.
• Ability to exercise independent judgment and discretion in complex and high-risk situations.
• Strong decision-making, problem-solving, and conflict resolution skills.
• Effective written and verbal communication skills.
• Ability to manage multiple priorities and lead diverse teams
• Ability to demonstrate poise, tact and diplomacy.

Qualifications

• Bachelor’s degree in Social Work or a related field, or equivalent combination of education and experience.
• Minimum of two years of supervisory or management experience preferred.
• Valid driver’s license with acceptable driving record.
• Strong verbal and written communication skills.
• Demonstrated ability to problem-solve, manage conflict, and make sound decisions.
• Proficiency in electronic client record systems.

Knowledge, Skills & Abilities

• Strong analytical and problem-solving skills.
• Ability to exercise independent judgment on matters of significance.
• High level of organization, discretion, and attention to detail.
• Exceptional verbal and written communication abilities.
• Ability to work independently
• Reliable transportation
• High level of professionalism, reliability, and accountability.
• High level of interpersonal skill to handle sensitive and confidential situations

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions.

Qualifications

• Bachelor’s degree in Social Work or a related field, or equivalent combination of education and experience.
• Minimum of two years of supervisory or management experience preferred.
• Valid driver’s license with acceptable driving record.
• Strong verbal and written communication skills.
• Demonstrated ability to problem-solve, manage conflict, and make sound decisions.
• Proficiency in electronic client record systems.

Knowledge, Skills & Abilities

• Strong analytical and problem-solving skills.
• Ability to exercise independent judgment on matters of significance.
• High level of organization, discretion, and attention to detail.
• Exceptional verbal and written communication abilities.
• Ability to work independently
• Reliable transportation
• High level of professionalism, reliability, and accountability.
• High level of interpersonal skill to handle sensitive and confidential situations

Shift Requirements: 2nd shift