What are the responsibilities and job description for the Customer Support Agent position at HubSpark?
About Us:
We are a U.S.-based software company expanding our international remote support team. Our mission is to help our subscribers succeed by providing clear, reliable guidance on how to use our platform effectively. We value professionalism, accountability, and growth — and we promote from within.
About the Role:
You will work full-time from home, Monday through Friday, supporting our software subscribers. Your primary goal is to help users navigate our platform, solve issues quickly, and ensure they understand how to get the most out of our tools. This position is ideal for individuals who are both people-oriented and highly tech-savvy.
Preferred Candidates:
- Citizens or permanent residents of English-speaking countries (U.S., Canada, U.K.) are strongly preferred.
- Applicants who meet all English and technical requirements are encouraged to apply.
Key Responsibilities:
- Provide friendly, knowledgeable assistance to subscribers via chat, email, and calls
- Guide users step-by-step on how to use our software and apps correctly
- Troubleshoot account or platform issues and escalate when needed
- Document interactions clearly and follow support procedures
- Maintain professionalism and accuracy while meeting performance standards
Qualifications:
- Fluent in U.S. English (spoken and written, 90 % )
- Very computer-savvy – comfortable using web platforms, apps, and digital tools
- Strong understanding of how software and online systems operate
- Ability to quickly learn new applications and explain them clearly to others
- Prior customer support experience (SaaS, tech, or subscription-based preferred)
- Reliable computer, high-speed internet, and headset
- Quiet, dedicated workspace suitable for professional calls
- Available to work Monday–Friday, aligned with U.S. business hours
- Dependable, patient, and solution-oriented
What We Offer:
- Weekly pay in U.S. dollars, directly from a U.S. company and U.S. bank account
- Paid training period – you are compensated while learning
- Competitive hourly base pay plus strong performance-based bonuses
- Full-time remote position with stability and growth potential
- Continuous reviews and feedback – top performers are promoted and given new opportunities
- Supportive environment, long-term advancement opportunities, and a real career path in tech
How to Apply:
Please send your resume with all your contact details to jorge@hubspark.com
- Qualified applicants will be invited for a short English proficiency and technical skills interview.