Lifecycle Service

• JOB SUMMARY

In this role, the Lifecycle Service & Aftermarket Sales Specialist is responsible for driving sales performance, profit targets, and customer satisfaction across a multi-state U.S. territory. The position focuses on the development and sale of parts, services, maintenance agreements, and integrated lifecycle and turnkey service solutions across the installed base.

Acting as a consultative sales partner and primary commercial point of contact, this role supports opportunities from initial customer need assessment and quotation through order intake, service coordination, and commercial close-out. In addition, the position supports the Aftermarket Sales and Service team by coordinating service activities, managing complaint-related service cases, and ensuring a consistent, high-quality customer experience.

The ideal candidate works independently in a dynamic service environment and demonstrates strong communication, organizational, and problem-solving skills with a clear customer- and solution-oriented mindset. The role operates within the guidelines established by the Aftermarket Sales Manager and/or the Director of Service and Aftermarket Sales and adheres to all company procedures, quality standards, and ISO 9001:2015 processes when representing HUBER Technology.

• ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs other work-related duties as assigned.

• Proactively manage and develop the assigned aftermarket territory by identifying customer needs, growth opportunities, and potential for parts, services, maintenance contracts, and integrated service solutions.
• Act as a consultative sales partner to customers by assessing technical and operational requirements, advising on service strategies, lifecycle solutions, and total cost of ownership, and building long-term customer relationships.
• Develop, prepare, and present accurate quotations for parts, services, maintenance agreements, upgrades, refurbishments, turnkey service solutions, and complaint-related service work in a timely and professional manner.
• Drive the commercial sales process from opportunity identification through order intake, including follow-up, clarification of scope, and alignment of technical, commercial, contractual, and quality-related aspects.
• Support the commercial coordination of sold services, complaint-related service orders, and service projects by ensuring clear definition of scope, deliverables, timelines, and commercial terms, and by coordinating with Project Coordination, Field Service, Parts, and Accounting.
• Manage and support customer complaints from complaint order entry through service execution and completion, ensuring timely resolution, transparent customer communication, and proper documentation.
• Monitor ongoing service projects and complaint cases from a commercial perspective, proactively identify deviations, risks, or change requirements, and initiate additional service, parts, or change-order opportunities as appropriate.
• Ensure timely and accurate invoicing and commercial project closeout in close collaboration with the Accounting department.
• Actively contribute to the creation of service success stories, reference reports, and other marketing-related activities by providing project input, customer feedback, and commercial insights in coordination with Marketing and Management.
• Collaborate closely with the Aftermarket Sales Manager and cross-functional teams to resolve escalated customer, commercial, project-related, or quality issues.

• Maintain strong organizational standards, technical knowledge, and compliance with all applicable safety policies, company guidelines, and ISO 9001:2015 processes, while actively contributing to team and company goals.

• SUPERVISORY RESPONSIBILITIES

This position has no supervision responsibilities

• WORK ENVIRONMENT

While performing the duties of this job, the employee regularly works in an office setting.

Office: Administrative - computer and telephone usage. Microsoft Office. Operation of basic office equipment and machinery; such as, fax machines, copiers and printers.

Shop/Job Site: Periotic exposure to warehouse/shop. Exposure to undesirable field elements at treatment plants or contractors site.

Tradeshow: Various cities within the territory.

• PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Moderate physical demand and exposure to shop and field elements.
• Must be able to provide, or establish, around the clock service to customers as required.
• Must be able to lift 50 pounds.
• Regularly required to stand, reach, bend, squat, push, pull and move about the facility.
• Walk or stand at least 6 hours per day.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a Full-Time position. Standard days and hours of work are Monday – Friday, main office hours of business are 8 AM-5PM. Flex schedules may apply.

• TRAVEL

Travel primarily consists of customer site visits and occasional visits to authorized sales representatives within the assigned territory.

• REQUIRED EDUCATION, EXPERIENCE AND SKILLS

• Associate Degree in Business, Engineering Technology, Industrial Technology, or a related field, or an equivalent combination of education and relevant aftermarket sales, service, or project-related experience in an industrial environment.

• Strong customer service and interpersonal skills with a consultative, solution-oriented approach.
• Ability to respond quickly and effectively to service- and parts-related inquiries in a fast-paced aftermarket environment.
• Thorough understanding of systems troubleshooting and the benefits of establishing solid service practices for the company and the customer.
• General knowledge of control schematics, PLCs, and monitoring systems preferred.
• Proficiency in Microsoft Outlook, Word, PowerPoint, and Excel.
• Self-motivated, results-driven mindset with a strong work ethic and sense of ownership.
• Ability to work independently while managing multiple priorities with minimal supervision..
• Excellent written and verbal communication skills.
• Strong sales orientation with a focus on identifying opportunities, delivering value, and driving commercial outcomes.

Pre-Hire: Ability to pass a drug test, background check as it relates to the role, and completion of an I-9 form. HUBER is an E-Verify Employer.

Huber Technology, Inc. is an equal opportunity employer –

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.