Technical Services Field Engineer

Department: Technical Services

Title: Technical Services Field Engineer

Reports To: Team Lead End User Computing

Status: Full-time

Classification: Exempt

SUMMARY

The Technical Services Field Engineer will work with a team and independently using technical support and desktop management skills to ensure client workstations and network performance meet user requirements. They will provide support by troubleshooting technical problems, determine root cause and advise on appropriate resolutions.

They will also complete assigned project-based work and must demonstrate good communication skills with co-workers and clients. The Field SE will perform all responsibilities in accordance with all company standards, policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Administer and support end-user technologies for wide range of clients
• Understand and articulate necessary technical information to all clients regardless of their technology background
• Install, configure and maintain end-user technologies, including mobile technologies
• Administer and troubleshoot basic network issues, file sharing services; add or upgrade end user software and configure peripherals
• Document client issue resolution and related processes and procedures
• Support common business and productivity software
• Assist all clients with requests for technology services, repair or support and engage appropriate IT personnel via helpdesk ticketing system
• Maintain confidentiality with regard to the all information being processed, stored or accessed by end-users on all networks by following sound security protocols
• Serve as a technology advocate and embrace opportunity to work with ever changing technologies

OTHER SKILLS AND QUALIFICATIONS:

• Experienced technical engineer with excellent organizational & time-management skills.
• Experience developing scripts and automating end user support activities

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