Customer Service Representative

About Proper Insurance®

Located in Bozeman, MT, Proper Insurance® is a Coverholder at Lloyd's of London and administers a niche insurance program designed specifically for short-term vacation rental properties listed on platforms such as Airbnb, Vrbo, HomeAway, Expedia, and Booking.com.

Founded in 2014, Proper Insurance® has grown from a team of 2 owners to over 40 employees in our Bozeman office — with accelerated growth continuing year after year.

The U.S. vacation rental market now exceeds 2,000,000 properties and continues expanding as the sharing economy grows. Proper Insurance® is licensed in all 50 states and proudly serves property owners nationwide — right from Bozeman.

Our office culture is energetic, collaborative, and motivating. We are building a team of confident, positive, career-minded individuals who enjoy working together and taking pride in what they do.

Position Overview

Proper Insurance® is currently hiring a full-time, in-house Customer Service Representative.

We are seeking a detail-oriented, organized professional who will help deliver a white-glove experience to our growing list of property owners across the United States. This position requires confidence on the phone, comfort in a fast-paced office environment, and the ability to multitask effectively.

This is not a remote position.

What We’re Looking For

All Proper team members must:

• Have positive energy

• Be confident in their own skin

• Be quick learners

• Be problem solvers

• Be comfortable multi-tasking

• Work well with others

Our successful Receptionist will also be:

• Detail-oriented

• Highly organized

• Collaborative

• Comfortable on the phone and computer

• Confident in an office setting

• Professional and polished

• A strong communicator

Applicants should not be afraid of the telephone and must be comfortable managing calls, assisting clients, and supporting internal team operations.

Compensation & Benefits

• $20.00 per hour (Paid Biweekly)

• Medical & Dental Insurance

• Vision Insurance Option

• Health Savings Account (HSA) Option

• 401(k) Option

• 10 Vacation Days per Year

• 3 Personal Days per Year

• 2 Floating Holidays

• 10 Paid Holidays

• Motivating and encouraging work environment

• Opportunity to work in a growing, emerging industry

Schedule

• Monday to Friday

• Full-time

• In-person (Bozeman office)

Education

• High school diploma or equivalent (Preferred)

If you are career-minded, organized, confident on the phone, and ready to grow with a fast-moving company, we would love to hear from you.

Please submit your resume and cover letter to see if you may be a good fit for Team Proper.

Visit us at www.proper.insure to learn more about who we are.

The expected salary range for this position is $19 to $20 hourly and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HAS and 401(k) accounts, paid-time-off benefits such as vacation, sick, personal, floating holidays and company holidays. In addition, eligible annual bonuses, equity and commissions may be available for some positions.  

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