What are the responsibilities and job description for the Community Health Worker (CHW) — Experience Pathway position at Hubbert Homes?
The Community Health Worker supports clients through care coordination, appointment support, referrals, and follow-up. This role helps clients stay connected to medical, behavioral health, recovery, housing, and social service resources, while also supporting communication between Hubbert Homes, outside providers, and referral partners.
This version is designed for candidates who already have meaningful CHW-style experience but do not yet hold a CHW certificate. For Medi-Cal CHW services, California allows a work experience pathway when the candidate has qualifying lived and work experience and has completed at least 2,000 hours of CHW work in paid or volunteer roles within the past 3 years; if hired into a Medi-Cal-billable CHW role without a certificate, the employee must obtain a qualifying CHW certificate within 18 months.
Key Responsibilities
- Coordinate medical, behavioral health, and community-based referrals for clients
- Help clients schedule, confirm, and attend appointments
- Provide reminder calls, texts, and follow-up after visits
- Support clients with care navigation, resource linkage, and problem-solving barriers to care
- Communicate with providers, referral sources, and Hubbert Homes staff regarding next steps and service coordination
- Assist with intake support, service follow-up, and warm handoffs to outside providers
- Document client contacts, outreach, referrals, and follow-up activity in a timely and professional manner
- Participate in team meetings, case review, and care planning
- Provide some telehealth or phone-based support when appropriate, in addition to field and on-site work
Minimum Qualifications
- High school diploma or GED
- At least 2,000 hours of paid or volunteer experience in community health work, outreach, care coordination, navigation, peer support, housing support, case management support, or a closely related field within the last 3 years, for candidates who will support Medi-Cal CHW services under the work experience pathway
- Strong communication and relationship-building skills
- Ability to work effectively with people experiencing housing instability, substance use challenges, mental health needs, reentry barriers, or complex medical and social needs
- Ability to coordinate appointments, referrals, and follow-up across multiple systems
- Basic computer skills, including email, scheduling tools, and shared documents
- Willingness to complete CHW certificate training within required timelines if role duties include Medi-Cal CHW billing responsibilities
Desired, Not Required
- Experience with an EHR system
- Experience writing case notes, intake assessments, and care plans
- Experience in housing programs, behavioral health, substance use treatment, street outreach, reentry, or nonprofit human services
- Bilingual ability
- Familiarity with Alameda County and Santa Clara County provider networks
Pay: $20.45 - $25.16 per hour
Work Location: Hybrid remote in Oakland, CA 94610
Salary : $20 - $25