ECommerce Account Coordinator

Job Overview

The VMI Coordinator is a vital member of the Customer Service team, responsible for supporting vendor managed inventory (VMI) accounts and ensuring smooth daily operations with trading partners. This role focuses on executing core VMI processes, maintaining strong customer relationships, and delivering accurate, timely inventory solutions.

The role will be located in a hybrid role at Hubbell locations in Shelton, CT, Archdale, NC or Greenville, SC

A Day In The Life

• Account & Inventory Management:
• Oversee day-to-day VMI account processes, including order point management, order building, review, and launches.
• Monitor inventory levels, analyze suggested stocking reports, stock out reports, and adjust replenishment variables as needed.
• Respond to alerts, distinguishing between routine notifications and critical issues.
• Reporting & Analysis:
• Prepare and distribute post-launch summary reports, monthly performance reports, and other VMI account reporting.
• Review product activity errors and provide data-driven recommendations for improvement.
• Returns & Adjustments:
• Manage the return process, including recommended return reports and returns automation.
• Build and route automated returns worksheets/reports to trading partners.
• Address seasonality requirements, including incremental bump orders and adjustments for accelerators/decelerators.
• Customer & Partner Engagement:
• Build and maintain strong relationships with customers and trading partners through regular outreach and feedback collection.
• Provide extended services such as forward buy for pricing adjustments and order splitting.
• Facilitate onboarding for new VMI customers and branches, as well as assist with trading partner set-up and data clean-up.
• Collaboration & Communication:
• Work closely with internal teams (platform support, field sales, eCommerce, etc.) and external partners to resolve issues and support VMI processes.
• Communicate effectively through written and verbal channels, including routine notifications and meeting notes.
• Continuous Improvement:
• Seek creative solutions to challenges and contribute to process enhancements.
• Participate in professional development and ongoing education to stay current with industry best practices.
  

What will help you thrive in this role?

• Two-year college degree preferred, with 3 plus years experience in customer service, inventory/account support, and a strong aptitude for technology or high school with 5 years exerience in customer service inventory/account support
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office
• SAP experience preferred
• Commitment to ongoing professional development and learning.
  
  

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Electrical Solutions

Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.