What are the responsibilities and job description for the Inside Sales Supervisor - Shelton, CT position at Hubbell Incorporated?
Job Overview
The Inside Sales Supervisor is overseeing the day to day operations of the Inside Sales department for Hubbell Wiring Device-Kellems. The Inside Sales team is responsible for providing both primary and secondary support for various functional areas within the Customer Service and Sales Support department (Technical Service, Customer Service, Value Add and Quotations). In addition, this department will be responsible for developing a working knowledge of the various aspects and secondary factors affecting customer service to support and proactively improve the department. As thepoint of contact between Territory Managers and the department, the Inside Sales team is recognized as performing a vital function in the chain of customer satisfaction and service improvement.
Hubbell is looking for a self-starter who will take the initiative to ask thoughtful questions to identify opportunities as well as take direction to resolve problems.
A Day In The Life
Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.
The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.
We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.
Hubbell Electrical Solutions
Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.
The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.
The Inside Sales Supervisor is overseeing the day to day operations of the Inside Sales department for Hubbell Wiring Device-Kellems. The Inside Sales team is responsible for providing both primary and secondary support for various functional areas within the Customer Service and Sales Support department (Technical Service, Customer Service, Value Add and Quotations). In addition, this department will be responsible for developing a working knowledge of the various aspects and secondary factors affecting customer service to support and proactively improve the department. As thepoint of contact between Territory Managers and the department, the Inside Sales team is recognized as performing a vital function in the chain of customer satisfaction and service improvement.
Hubbell is looking for a self-starter who will take the initiative to ask thoughtful questions to identify opportunities as well as take direction to resolve problems.
A Day In The Life
- Assist in Recruit, hire, train and mentor Inside Sales Representatives and candidates for the sales training program.
- Work with Sales management to define the roles and responsibilities of the new Inside Sales department.
- Work with Customer Service, Technical Service and Quotation management to ensure the Inside Sales department provides complimentary services to the Sales organization and avoids duplication of efforts.
- In addition, ensure that the Inside Sales department procedures are consistent with those of the various departments they support.
- Develop work instructions for the various Inside Sales responsibilities.
- Develop and implement a cross-training plan for the Inside Sales Representatives so they are well versed in Technical Support, Customer Service, Value Add and Quotations.
- Work with the Technical Service Manager to develop and implement a product training program for the Customer Service and Quotations departments.
- Bachelor's degree in Business or related field preferred. High school/Associate degree with 5 plus years of work experience in sales/customer focus roles
- Outside sales experience a plus
- Customer Service experience preferred
- Strong verbal and written communication skills for internal and external customers
- Demonstrated skills in people along with proven supervisory and team development skills
- Strong interpersonal, communication and organizational skills
- Positive “CAN DO” Attitude
- Strong problem- solving skills
- Ability to multi-task
Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.
The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.
We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.
Hubbell Electrical Solutions
Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.
The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.