Service Desk Analyst

About Us

Hubbard Broadcasting Inc., is the parent company of several media companies including Hubbard Television, Hubbard Radio, Gamut Podcasting, REELZ, F&F Productions and 2060 Digital. Based in St. Paul, MN, this family-run business has been in operations for nearly 100 years.

Job Overview

This on-site role is based in Hubbard’s Corporate office in St. Paul, MN and is part of Hubbard’s central IT department. The Level 1 Service Desk Analyst provides front-line technical support to local and remote employees, ensuring timely resolution of issues and contributing to positive employee experience. This role builds strong relationships across the organization, communicates technical information clearly, and delivers empathetic, solution-focused service that reinforces IT’s role as a reliable business partner.

Job Responsibilities

• Use Hubbard's service management system to monitor and address hardware and software issues, including ticket triage, categorization, and documentation.
• Provide deployment, maintenance, and operational support to employees with PCs, peripherals, and mobile devices.
• Troubleshoot and triage support requests across enterprise and hosted software (e.g., Active Directory, Office365, Adobe Cloud, ADP), identifying root causes and escalating appropriately.
• Continuously learn and adapt to emerging technologies.
• Ensure compliance with security protocols and handle sensitive data responsibly.
• Assist in the development of online knowledge base.
• Collaborate with department projects or testing.
• Works established schedule, with other hours as needed.
• Performs other related duties as assigned.

Qualifications

• A two- or four-year degree in an information technology-related field, combined with one to two years of relevant experience in a similar position.
• Experience with ticket management, remote desktop software, user management, Office 365, and providing support for PC hardware, peripherals, and mobile devices.
• Familiarity with ITIL practices, Apple products, as well as technical certifications are a plus.
• Effective verbal and written communications skills.
• Knowledge of basic cybersecurity, password policies, and data privacy rules.
• Proven ability to collaborate effectively as a team player and build positive working relationships.
• Strong organizational, analytical, and problem-solving skills.

Physical Requirements:

• Dexterity to operate machinery, office equipment, computers, and phones.
• Ability to respond to service calls over the telephone, email, in person and over video.
• Lift and carry up to 30 lbs.
• Ability to sit or stand and work at a computer screen for extended periods.
• Clear communication in English, both verbally and in writing.
• Ability to hear alarms and other audio signals.
• Average pushing, pulling.
• Critical thinking and ability to work under pressure and meet deadlines.

Additional Information

This position is subject to pre-employment criminal check. A criminal conviction, arrest pending adjudication, or adverse driving record information that does not relate to the requirements of the position or company policy will not, on its own, disqualify an applicant. The company will use background check information in a confidential, non-discriminatory manner consistent with applicable federal, state and local law.

Compensation and Benefits

When extending an offer, the company considers a variety of factors such as (but not limited to) the candidate's work experience, education/training & key skills as well as internal peer equity and other market and business considerations.

The hourly pay range for this position is $21.63 - $28.36

For information regarding our benefits, please copy the link below and paste in your browser: https://hubbardbroadcasting.com/our-company/working-here/

EEO Statement

We are an equal opportunity employer, including disability/vets.

Diversity Statement

Hubbard Broadcasting has been committed to representing the communities we serve since our founding over 100 years ago. The same holds true today. We know the best way to accomplish this is by recruiting and retaining top talent from diverse cultures, life experiences, and world views. With dignity and respect, we value YOU and everything that makes YOU uniquely YOU.

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