What are the responsibilities and job description for the Retail Operations Manager position at Hubbard and Cravens Coffee?
Retail Operations Manager – Hubbard & Cravens Coffee
Hubbard & Cravens is a locally owned and operated coffee roaster, retailer and wholesaler that has been doing business in Indianapolis since 1991. We are looking for an experienced, hands-on Retail Operations Manager to lead both of our cafés, Broad Ripple and Meridian Kessler. Successful candidates must have retail management experience, including leading other managers or more than one location.
Salary: starting at $45,000 and up, based on experience, plus potential tips. Full-time, in person.
Job purpose
The Retail Operations Manager is responsible and accountable for operations at both of our cafés. You will make sure every activity and every product served is consistent with and supportive of the company's vision, strategy and standards. You will lead and develop store managers and staff so that every team meets expectations, and you will have overall responsibility for maximizing financial performance and profit across both locations.
What you'll do
Lead people at both cafés
- Recruit, select, train, schedule, coach, counsel and discipline store managers and staff; communicate job expectations; plan, monitor and appraise performance; plan and review compensation actions; enforce policies and procedures.
- Split time between both cafés to support store managers and keep standards consistent from one location to the other.
- Make sure staff at both cafés can work at the espresso bar and produce all drinks and products.
- Enable and inspire teams to share a passion for premium-quality beverages with customers in a meaningful way. Stay current on industry trends and coordinate ongoing training so staff know all store offerings.
Own quality and guest experience
- Ensure all drinks and products served are of the highest quality possible.
- Use customer feedback to reinforce and improve the quality of service.
- Engage customers and build relationships within the community, cultivating repeat visits.
Drive financial results
- Meet financial objectives for both stores; monitor P&L statements for each café and react accordingly.
- Control costs by reviewing portion control and preparation quantities, minimizing waste and ensuring high-quality preparation.
- Keep both stores well stocked and place orders on time, maintaining accurate inventory levels.
- Work with corporate management to plan marketing, advertising, events and special store functions.
Handle paperwork and reporting
- Enter weekly sales for both stores.
- Complete and enter monthly inventory for both stores.
- Enter monthly web sales.
- Keep all store paperwork and records current and turn in reports when due.
Communication
- Keep both corporate management and store teams aware of any issues that affect store operations.
- Respond to constructive feedback professionally and make needed improvements.
- Other duties as assigned.
What you bring
- Minimum two years of management experience (required); multi-unit retail, café or restaurant experience strongly preferred.
- Experience in an environment that requires multitasking and constant re-prioritizing, with the ability to execute with an appropriate sense of urgency in a high-performance, fast-paced setting.
- Experience in staff training, customer service, improving inventory system efficiency, and improving processes and sales.
- A professional demeanor with excellent interpersonal skills.
- Knowledge of coffee and tea is helpful.
- Energy and enthusiasm, and willingness to work a flexible schedule that includes early mornings, evenings, weekends and holidays, as many hours as needed.
- High school diploma or equivalent (required).
- Valid driver's license and reliable transportation for travel between cafés (required).
- ServSafe certification, or the ability to obtain it.
Job type - Full-time
Pay - From $45,000 per year, based on experience, plus potential tips
Work location - In person, Broad Ripple and Meridian Kessler cafés (not remote)
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid time off
- Employee discount
How to apply: Submit your resume and a short note on your multi-store management experience to jennifer@hubbardandcravens.com
Pay: $45,000.00 - $50,000.00 per year
Work Location: In person
Salary : $45,000 - $50,000