Veterinary Client Service Representative

Job Title: Client Service Representative

Company: HUB Veterinary Group

Location: Port Chester, NY

Job Type: Full-time preferred, Part-Time considered, Saturdays required

Are you a friendly and compassionate individual with excellent customer service skills? Do you have a love for animals and a desire to work in a dynamic new veterinary hospital? If so, we have an exciting opportunity for you! HUB Veterinary Group is a new, privately owned General Practice and Urgent Care animal hospital, and we are seeking dedicated client service representatives to join our team.

Responsibilities:

• Greet and welcome clients, both in person and over the phone, with a warm and friendly attitude.
• Provide exceptional customer service by addressing clients' inquiries, scheduling appointments, and offering support.
• Efficiently manage the front desk, including appointment scheduling, handling payments, and maintaining accurate records.
• Maintain a clean and organized reception area, ensuring a comfortable and welcoming atmosphere for clients and their pets.
• Assist veterinarians and technicians with administrative tasks, such as preparing patient records and organizing paperwork.
• Demonstrate a strong understanding of (or a willingness to learn) veterinary services, including preventive care, vaccinations, and basic medical terminology.
• Effectively communicate with clients, conveying information about services, pricing, and treatment options.
• Handle client complaints or concerns professionally and promptly, utilizing conflict resolution skills to ensure client satisfaction.
• Collaborate with the veterinary team to provide comprehensive care for animals and contribute to the overall success of the clinic.
• Stay updated on current pet health-related topics and communicate important information to clients when necessary.

Qualifications:

• Previous experience in a customer service or receptionist role is required.
• Previous experience in a veterinary setting is preferred.
• Exceptional interpersonal skills with the ability to establish rapport with clients and colleagues.
• Strong conflict resolution abilities to handle challenging situations and maintain a positive atmosphere.
• Genuine love and compassion for animals, with an understanding of their basic needs and behaviors.
• Excellent organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
• Proficient computer skills
• Prior knowledge of veterinary management software is a plus
• Strong verbal and written communication skills.
• Flexibility to possibly work evenings, weekends, and occasional holidays, as required.

Join our dedicated team and make a difference in the lives of animals and their owners! We offer a competitive salary, benefits package, and opportunities for professional growth. If you are a team player who is passionate about delivering exceptional client service, please submit your resume and a cover letter!

We look forward to hearing from you!

We kindly ask that applicants do not call or stop by the clinic regarding the status of their application. Our team is focused on patient care throughout the day and cannot accommodate drop-ins. If your application is selected to move forward, we will contact you directly. Thank you for your understanding and interest in joining HUB Veterinary Group!

HUB Veterinary Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.