Brokerage Account Management Specialist

Position Summary

JOB DESCRIPTION

The Account Management Specialist is responsible for managing day-to-day customer accounts within Hub Group's Brokerage division. This role serves as a key point of contact for customers, ensuring successful shipment execution, resolving service issues, and partnering with internal teams to deliver exceptional customer service while supporting account growth and profitability.

Essential Job Functions

• Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions.
• Review and manage accessorial charges, billing discrepancies, and account-related inquiries.
• Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems.
• Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.
• Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP).
• Communicate with shipper and consignee contacts regarding exception notification and problem resolution.
• Collaborate with Carriers, Operations, Sales, and other internal teams to meet customer requirements.
• Duties, responsibilities and activities may be assigned or changed from time to time
  
  

Minimum Requirements

• Bachelor's degree in business, logistics, supply chain, or management preferred.
• Experience in the transportation industry preferred.
• Experience with EDI processes, Web Tender Portals, fax and other applicable forms of electronic communication preferred.
• Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word.
• Highly effective communication, both verbal and written.
• Attention to detail, organizational skills, and customer focused.
• Ability to work weekend rotation when scheduled.
  
  

Salary: $45,000 - $52,500 / year base salary bonus eligibility

This is an estimated range based on the circumstances at the time of posting, however, may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand

Benefits

We offer a comprehensive benefits plan including:

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays
  
  

BEWARE OF FRAUD!

Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group’s name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind

• Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
• Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
• Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers