Wheel & Coatings Service Advisor

Hub Cap Annie & Wheel has been serving the Treasure Valley for decades and is one of the region's leaders in OEM wheel refinishing, wheel repair, powder coating, and Cerakote. We work on everything from daily drivers and luxury vehicles to lifted trucks, classic cars, motorcycles, and custom show builds.

We're looking for a motivated, customer-focused individual to join our team as a Wheel & Coatings Service Advisor. This is an opportunity to build a long-term career with a growing, family-owned company.

Position Summary

As our Wheel & Coatings Service Advisor, you'll be the first point of contact for our customers. You'll help guide them through the repair and refinishing process, create estimates, schedule work, answer technical questions, and ensure every customer receives exceptional service from start to finish.

This position is ideal for someone with automotive experience who enjoys working with people and thrives in a fast-paced environment.

Responsibilities

• Greet customers and provide an exceptional first impression.
• Answer phones, emails, and customer inquiries.
• Create estimates and write work orders.
• Schedule customer appointments and vehicle drop-offs.
• Coordinate communication between customers and production staff.
• Educate customers about wheel repair, powder coating, Cerakote, and refinishing services.
• Assist customers in selecting colors and finishes.
• Keep work orders accurate and organized.
• Learn our services and processes to confidently answer customer questions.
• Support a positive, team-oriented work environment.

Qualifications

Preferred

• Experience in powder coating (highly preferred)
• Automotive industry experience
• Wheel, tire, collision repair, paint, fabrication, or aftermarket experience
• Service advisor or estimating experience

Required

• Outstanding customer service and communication skills
• Strong organizational and multitasking abilities
• Comfortable using computers and learning new software
• Professional appearance and positive attitude
• Ability to lift up to 50 pounds
• Dependable, punctual, and eager to learn

What We Offer

• Competitive pay based on experience
• Paid Time Off
• Monday-Friday schedule
• Career advancement opportunities
• Ongoing training in wheel repair, powder coating, and custom coatings
• Family-owned company with a supportive team environment
• Opportunity to work around unique automotive projects every day

Why Join Hub Cap Annie & Wheel?

We're not looking for someone to simply answer phones, we're looking for someone who wants to become an expert in our industry and grow into a key member of our team. If you're passionate about the automotive world and enjoy helping customers, we'd love to hear from you.