What are the responsibilities and job description for the Senior HVAC Technician/ Supervisor position at HTS Engineering Ltd.?
HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.
Technical Leadership & Support
- Provide real-time phone support for diagnostics and troubleshooting.
- Go on-site when a technician cannot diagnose or repair a system.
- Review job photos, notes, and recommendations for accuracy.
- Ensure all calls follow company procedures and standards.
Quality Control & Policy Enforcement
- Enforce company workflows, service policies, and install standards.
- Ensure photos, notes, documentation, and paperwork are complete and accurate.
- Maintain accountability across the team while supporting growth.
Training & Development
- Identify skill gaps and recommend training plans.
- Assist with onboarding and supporting newer techs.
- Promote consistent and efficient service and install practices.
Customer Support
- Step in on difficult customer conversations.
- Help technicians present repair options and system replacement opportunities.
- Represent the company with professionalism and integrity.
Requirements
- 5 years of HVAC service experience (diagnostics expert preferred).
- Strong troubleshooting ability across all residential equipment.
- EPA certification required; NATE preferred
- Strong communication and leadership skills.
Ideal Candidate
- Enjoys teaching and supporting junior technicians.
- Holds high standards for quality and accuracy.
- Calm under pressure and confident in diagnostics.
- Understands that accountability improves customer service and revenue.
- Wants to be part of a strong, growing HVAC department.
Schedule & Compensation
- Full-time position
- Rotating on-call schedule
- Hourly pay commissions/bonuses
HTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by laws.