What are the responsibilities and job description for the Commercial Industrial Service Technician position at HTS Engineering Ltd.?
HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.
The Service Technician will work independently or as part of a team which will be responsible for the installation, startup, troubleshooting, commissioning and servicing of commercial HVACR equipment, systems and units.
Job Duties:
· Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
· Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
· Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
· Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
· Documents service and installation actions by completing forms, reports, logs, and records.
· Maintains customer confidence by keeping service information confidential.
· Updates job knowledge by participating in educational opportunities; reading professional publications.
· Accomplishes operations and organization mission by completing related results as needed.
· The job description should not be construed to imply that these requirements are the exclusive job duties of the position. The Service Technician will follow and perform other instructions and other related duties as set forth by management.
Qualifications:
· Must have experience in a service vehicle, doing service work for an HVAC contractor and the ability to work with a team.
· VRF experience is preferred.
· BAS/DDC Controls experience is desired.
· Must have own tools.
· Must be reliable and have excellent communication skills, both oral and written.
· Must be willing to submit to pre-employment screening, including criminal background check and drug screen.
· Minimum of 3 years of relevant work experience. This is not an entry level position.
· Must have a valid driver’s license with a clean driving record.