Parts Counter Sales - Inside Sales

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.

Responsibilities:

• Provide exceptional customer service, by taking calls, email.
• Maintain relationships with existing and new customers.
• Identify HVAC parts online from our OEM suppliers from parts lists.
• Prepare quotes and follow up.
• Process Sales orders, Purchase orders and warranty
• Coordinate with other departments to ensure the process is being met.
• Track shipment for customers
• Place orders from approved suppliers for parts and equipment when required.

Skills:

• Have a positive attitude, take ownership of responsibilities, and take pride in contributing to team success.
• Ability to work both individually and in a team environment.
• Have a high level of commitment to customer service.
• Attention to detail is important part of the job function.
• Strong organization/project management skills with the ability to determine priority, manage multiple ongoing competing responsibilities.
• Strong computer skill is considered an asset.
• Some B2B customer service experience.
• HVAC knowledge is considered an asset.

HTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by laws.