What are the responsibilities and job description for the System Training Instructor position at HTD Resources, LLC?
Role: System Training Instructor
Mode: Onsite
Duration: Fulltime
Location: Nashville, TN
Relocation: Neighbouring cities
Note: Candidate must have exposure working in/around child welfare.
Job Description:
Required Skills:
- Experience facilitating training for a variety of audiences, including end users.
- Strong classroom and virtual facilitation skills.
- Experience using LMS platforms, virtual collaboration tools such as Microsoft Teams, and training environments/sandboxes.
- Ability to translate system functionality into clear, role-based instruction.
- Experience developing or delivering training using scenario-based and job-specific examples.
- Strong written and verbal communication skills.
- Ability to work in a fast-paced implementation environment and adapt to evolving training needs.
Responsibilities:
- We are seeking a Child Welfare Information System Training Instructor to support training delivery for a child welfare system implementation.
- This role will deliver training across multiple audiences, including DCS staff, providers, help desk personnel, and designated technical/support staff.
- The instructor will help ensure end users are prepared to use the system effectively at go-live and that support teams are equipped to sustain operations post-implementation.
- Deliver End User Training for DCS staff over a 7-week training period using a mixed delivery approach.
- Deliver Provider Training over a 5-week training period using a mixed delivery approach.
- Support Help Desk Training prior to go-live, including walkthroughs and review of common issues and resolution steps.
- Support Knowledge Transfer sessions for train-the-trainer and technical functions.
- Deliver just-in-time training in person that includes business and program context to support data quality, system adoption, and effective system utilization.
- Support help desk personnel in understanding system-specific content related to common issues and questions, including Level 1 and Level 2 support scenarios.
- Coordinate with project, functional, and technical teams to stay aligned on system changes, workflows, and training content.
Salary : $80,000 - $90,000