What are the responsibilities and job description for the Sr. Salesforce Business Analyst position at HTC Global Services?
Job Description
Job Title
Senior Salesforce Business Analyst
Overview / Summary
We are seeking a Senior Salesforce Business Analyst with strong experience translating business needs into actionable Salesforce solutions. The ideal candidate will work closely with business stakeholders, Salesforce technical teams, and cross-functional groups to gather requirements, improve processes, support system enhancements, and ensure successful Salesforce delivery in Agile/Product-led environments.
Key Responsibilities
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
Job Title
Senior Salesforce Business Analyst
Overview / Summary
We are seeking a Senior Salesforce Business Analyst with strong experience translating business needs into actionable Salesforce solutions. The ideal candidate will work closely with business stakeholders, Salesforce technical teams, and cross-functional groups to gather requirements, improve processes, support system enhancements, and ensure successful Salesforce delivery in Agile/Product-led environments.
Key Responsibilities
- Understand business needs and convert them into clear, actionable requirements for Salesforce enhancements
- Conduct interviews, workshops, and surveys to gather user and business input
- Analyze current processes and identify improvement opportunities using Salesforce capabilities
- Own and manage business requirements, user stories, functional specifications, and acceptance criteria
- Maintain documentation for workflows, data models, and system integrations
- Collaborate with Salesforce Admins, Developers, and Architects to design scalable and efficient solutions
- Translate business requirements into Salesforce configurations, including objects, fields, page layouts, and flows
- Define test cases and participate in User Acceptance Testing (UAT), test scenarios, and business sign-off
- Validate solutions to ensure requirements are met and deployments are bug-free
- Serve as the liaison between technical teams and business stakeholders
- Provide user training, create user manuals, and support end-users post-implementation
- Define reporting requirements and assist with dashboards and reports
- Ensure data accuracy and integrity across Salesforce
- Support change management initiatives and user adoption strategies
- Identify and recommend Salesforce enhancements aligned with evolving business needs
- Understand integration points between Salesforce and external systems such as ERP and marketing tools
- Work with technical teams to ensure secure and accurate data flows between systems
- Strong understanding of Salesforce architecture, data model, automation, and security concepts
- Proven experience leading requirements for multi-team or multi-cloud Salesforce programs
- 6 years of Business Analysis experience with deep, hands-on Salesforce delivery exposure
- Experience working in Agile and Product-led delivery environments
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.