What are the responsibilities and job description for the Senior Workforce Management (WFM) Technical Engineer position at HTC Global Services?
Job Description
Job Title
Senior Workforce Management (WFM) Technical Engineer
Overview / Summary
We are seeking a Senior Technical Engineer to serve as a subject matter expert for a large-scale workforce management modernization initiative. This hybrid role combines responsibilities across System Administration and Data Engineering, supporting workforce management platforms, enterprise integrations, and data integrity across Payroll, HR, and Finance systems. The ideal candidate will have strong experience configuring enterprise workforce management solutions, designing complex labor rules, and managing large-scale data integrations.
Key Responsibilities
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
Job Title
Senior Workforce Management (WFM) Technical Engineer
Overview / Summary
We are seeking a Senior Technical Engineer to serve as a subject matter expert for a large-scale workforce management modernization initiative. This hybrid role combines responsibilities across System Administration and Data Engineering, supporting workforce management platforms, enterprise integrations, and data integrity across Payroll, HR, and Finance systems. The ideal candidate will have strong experience configuring enterprise workforce management solutions, designing complex labor rules, and managing large-scale data integrations.
Key Responsibilities
- Configure and support Time & Attendance, Scheduling, and Absence Management modules.
- Design, develop, and maintain ETL pipelines and enterprise data integrations.
- Develop and support API integrations using REST and SOAP services.
- Translate labor rules, union agreements, and workforce policies into system configurations and business logic.
- Manage platform governance, security roles, system upgrades, and environment stability.
- Build SQL-based reports and perform advanced data analysis.
- Support HR, Payroll, and Finance system integrations.
- Collaborate with stakeholders to translate technical and business requirements into scalable solutions.
- Participate in Agile delivery processes and related project activities.
- Bachelor's Degree.
- 7 years of Data Engineering experience.
- 10 years of IT experience in large-scale enterprise environments.
- Experience configuring enterprise Workforce Management (WFM) platforms.
- Advanced SQL and ETL development experience.
- Experience with API and data integration technologies, including REST, SOAP, XML, and flat files.
- Strong technical and business requirements translation skills.
- Experience supporting HR and Payroll data integrations.
- Hands-on WFM configuration experience in large employee environments.
- Experience working with union work rules and manufacturing environments.
- Familiarity with labor regulations and workforce compliance requirements.
- Experience working in Agile environments and using Jira.
- Proficiency with SQL, Python, and SaaS-based platforms.
- Hands-on experience with WorkForce Software (WFS).
- Experience with workforce management platforms such as UKG/Kronos, Dayforce, or SAP SuccessFactors.
- Experience with cloud data technologies, including GCP and BigQuery.
- Automotive or industrial manufacturing industry experience.
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.