What are the responsibilities and job description for the SAP S/4HANA Public Cloud Production Support Specialist position at HTC Global Services?
Job Description
SAP S/4HANA Public Cloud Production Support Specialist
Overview / Summary
We are seeking an SAP S/4HANA Public Cloud Production Support Specialist to provide end-to-end coordination and L1 production support across multiple business functions. This role will manage support workflows, incident resolution, reporting, integrations, identity and access activities, and training coordination in a fast-paced, multi-workstream environment.
The ideal candidate will have strong SAP S/4HANA Public Cloud, production support, incident management, IT project management, and stakeholder management experience.
Key Responsibilities
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
SAP S/4HANA Public Cloud Production Support Specialist
Overview / Summary
We are seeking an SAP S/4HANA Public Cloud Production Support Specialist to provide end-to-end coordination and L1 production support across multiple business functions. This role will manage support workflows, incident resolution, reporting, integrations, identity and access activities, and training coordination in a fast-paced, multi-workstream environment.
The ideal candidate will have strong SAP S/4HANA Public Cloud, production support, incident management, IT project management, and stakeholder management experience.
Key Responsibilities
- Serve as the primary point of contact for L1 support activities across the SAP S/4HANA production environment.
- Manage end-to-end support workflows using JIRA, ServiceNow, and SAP Cloud ALM (CALM).
- Manage tickets and backlogs, prioritize issues based on severity and business impact, monitor SLA compliance, and escalate unresolved issues to L2/L3 teams with appropriate root-cause context.
- Build and maintain incident and performance dashboards and scorecards to identify trends, recurring issues, and key support metrics.
- Support finance-related activities including month-end close, intercompany transactions, banking, accounting, treasury, and related processes.
- Support SAP integration activities involving master data management, purchasing and supplier interfaces, API/middleware connections, and Advance Shipping Notice (ASN) processes.
- Support SAP S/4HANA Public Cloud Identity and Access Governance activities, including user provisioning, deprovisioning, and access modifications.
- Support SAP training and certification tracking.
- Coordinate job aid availability and training sessions across multiple workstreams.
- Develop user-readiness reporting, dashboards, and scorecards to track certification completion and training effectiveness.
- Manage multiple concurrent workstreams while meeting tight timelines.
- 5 years of hands-on experience with SAP ERP/SAP S/4HANA.
- 10 years of experience leading end-to-end IT project management, including planning, execution, and delivery of complex technology projects on time and within scope.
- At least one full-lifecycle implementation of SAP S/4HANA Public Cloud.
- Experience with L1/production support and incident management.
- Experience using SAP Cloud ALM (CALM), ServiceNow, and JIRA for ticketing, workflow, and issue tracking.
- Experience building and maintaining dashboards and scorecards for project status, incident metrics, and KPI tracking.
- Proficiency in accounting, treasury, banking, master data management, purchasing and supplier integrations, API/interface management, ASN, and middleware platforms.
- Strong stakeholder management, communication, and organizational skills.
- Bachelor's degree.
- Experience with SAP ERP, SAP S/4HANA, SAP, API, JIRA, and change management.
- SAP Activate methodology or project management certification.
- SAP certification(s) in Security, GRC, FICO, S/4HANA, or related modules.
- Experience with ITIL-based incident, problem, and change management frameworks.
- Familiarity with automotive or battery manufacturing operations.
- Cloud background with SAP S/4HANA Public Cloud.
- Experience with SAP Cloud ALM.
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.