What are the responsibilities and job description for the Salesforce Technical Lead Marketing Cloud position at HTC Global Services?
Salesforce Technical Lead Marketing Cloud
Job Summary:
We are looking for a Salesforce Technical Lead with deep expertise in Marketing Cloud and complementary experience in Sales Cloud and/or Service Cloud. This role will lead the design and implementation of customer engagement, campaign automation, and marketing intelligence solutions across the Salesforce ecosystem. The ideal candidate will bring strong knowledge of Marketing Cloud Connector configuration, AMPscripting, hands on with Journey Building, Campaign Management, and experience configuring reports on Marketing Cloud Intelligence.
Key Responsibilities:
Lead architecture and technical delivery for Salesforce Marketing Cloud solutions
Design and configure scalable customer engagement journeys, segmentation, personalization, and campaign execution processes
Provide hands-on leadership in:
Marketing Cloud Connector
HTML / Jaavscript Template development for Marketing Emails
AMPscript
Journey Builder
Marketing Cloud Intelligence
Collaborate with business and technical teams to define marketing automation strategies and data-driven engagement solutions
Ensure best practices for subscriber management, data quality, deliverability, personalization, and campaign operations
Design integrations between Marketing Cloud and Sales Cloud and/or Service Cloud
Lead technical reviews, solution documentation, and release planning
Support reporting, dashboards, analytics, and performance insights across campaigns and customer journeys
Mentor team members on Marketing Cloud capabilities, development standards, and operational excellence
Required Qualifications:
7 years of Salesforce experience, including strong experience in Marketing Cloud
Proven experience in a Technical Lead or senior marketing technology lead role
Strong hands-on expertise in:
Marketing Cloud Connector
HMTL, CSS and a modern JS framework like React
AMPscript
Journey Builder
Campaign Management
Marketing Cloud Intelligence
Solid understanding of Marketing Cloud data architecture, personalization, segmentation, and automation patterns
Experience integrating Marketing Cloud with Sales Cloud and/or Service Cloud
Ability to define and enforce best practices across technical design, campaign execution, and platform governance
Strong communication and stakeholder engagement skills
Preferred Qualifications:
Experience with Contact Builder, Email Studio, Automation Studio, Mobile Studio, and integrations
Salesforce certifications such as Marketing Cloud Email Specialist, Marketing Cloud Consultant, Administrator, Sales Cloud Consultant, Service Cloud Consultant
What Makes HTC A Great Place To Build Your Future
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
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