What are the responsibilities and job description for the Plant IT Support Engineer position at HTC Global Services?
Job Description
Position Description:
This is an Information Technology Operations based role that supports Dearborn Truck and the amazing new Rouge Electric Vehicle Center (REVC) F-150 Lightning facility where America’s best-selling vehicle for over 40 years are built. This is an outstanding opportunity to be a member of the Site IT team and assist in redefining and reimagining how site IT lends support to the manufacturing team, as the site operationalizes its electrification revolution. As a member of the Plant I.T. team you will be hands on assisting the plant in producing these very exciting and new vehicles for the NA consumer market. As part of the job responsibilities, you will interface and support IT across a broad host of Infrastructure & Applications that the plant uses to produce these exhilarating vehicles. You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, enabling Factory of Tomorrow (e.g. IIOT, Software-defined networks, next-generation error proofing, digital broadcast, and various mobility solutions and pilots) along with supporting the legacy manufacturing execution systems within the facility. The successful candidate will be working with a global team to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure on the plant floor and lead various efforts to ensure all responsible manufacturing applications meet Client’s productivity goals. You will also interface daily with all business departments in the plant, from assembly and industrial controls to quality and finance. This position provides an excellent opportunity to not only expand your IT Skillset, but also to acquire manufacturing experience that will enhance your long-term career potential.
Skills Required
IT Operations, Operations Support Systems, Technical Troubleshoot, IT Support, Technical Customer Support, Technical Support.
Experience Required
The successful candidate will have or be willing to quickly learn the following items:
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
Position Description:
This is an Information Technology Operations based role that supports Dearborn Truck and the amazing new Rouge Electric Vehicle Center (REVC) F-150 Lightning facility where America’s best-selling vehicle for over 40 years are built. This is an outstanding opportunity to be a member of the Site IT team and assist in redefining and reimagining how site IT lends support to the manufacturing team, as the site operationalizes its electrification revolution. As a member of the Plant I.T. team you will be hands on assisting the plant in producing these very exciting and new vehicles for the NA consumer market. As part of the job responsibilities, you will interface and support IT across a broad host of Infrastructure & Applications that the plant uses to produce these exhilarating vehicles. You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, enabling Factory of Tomorrow (e.g. IIOT, Software-defined networks, next-generation error proofing, digital broadcast, and various mobility solutions and pilots) along with supporting the legacy manufacturing execution systems within the facility. The successful candidate will be working with a global team to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure on the plant floor and lead various efforts to ensure all responsible manufacturing applications meet Client’s productivity goals. You will also interface daily with all business departments in the plant, from assembly and industrial controls to quality and finance. This position provides an excellent opportunity to not only expand your IT Skillset, but also to acquire manufacturing experience that will enhance your long-term career potential.
Skills Required
IT Operations, Operations Support Systems, Technical Troubleshoot, IT Support, Technical Customer Support, Technical Support.
Experience Required
The successful candidate will have or be willing to quickly learn the following items:
- Experience with Server administration; Windows (2016 ) and/or Linux
- Familiar with Cisco routers and switches to include basic staging, troubleshooting and cable installation.
- Willing to learn Cisco software-defined architecture (SDA) troubleshooting and implementation.
- Knowledge of Windows server and Windows Active Directory/ADFS
- Experience with VM servers (vSphere).
- Experience with Android and iOS, iPhones, iPads.
- Experience with Office365.
- Experience with SharePoint.
- Experience with Office automation, Windows, PC’s & Printers
- Experience with handheld scanners and imagers.
- Any plant floor automation experience is highly desired (Control systems, PLC’s, etc.), but not required.
- PowerShell scripting is desired but not required.
- High School Diploma / GED
- Bachelor's Degree
- Support a multi-shift operation in a manufacturing plant.
- Must be able to work on site with flexible hours in support a multi-shift operation and support weekend production when necessary.
- Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.
- Interface with corporate IT and business owners to prioritize improvement efforts.
- Support Plant Floor Systems / Corporate teams in resolving incidents; Provide triage and execute business continuity plans, support escalations, provide hands and feet to support teams and other global teams (e.g. DBA, Server Operations, Ops Control, Network Operations) if necessary.
- Focus on the integration / long term maintenance of applications and hardware.
- Assist site IT manager with managing assignments and workload.
- Develop, maintain, and share, accurate support documentation.
- Support of local network equipment in a Cisco based environment.
- Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem.
- Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT, iOS, software-defined network, mobile, and Android based equipment.
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.