What are the responsibilities and job description for the Manufacturing IT Support Engineer position at HTC Global Services?
Job Description
Job Title
Manufacturing IT Support Engineer
Overview / Summary
We are seeking a Manufacturing IT Support Engineer to support plant operations by maintaining and troubleshooting manufacturing applications, infrastructure, operating systems, and end-user technologies in a fast-paced production environment. This role works closely with plant teams, engineers, and IT support groups to ensure operational reliability, continuous improvement, and modernization initiatives.
Key Responsibilities
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
Job Title
Manufacturing IT Support Engineer
Overview / Summary
We are seeking a Manufacturing IT Support Engineer to support plant operations by maintaining and troubleshooting manufacturing applications, infrastructure, operating systems, and end-user technologies in a fast-paced production environment. This role works closely with plant teams, engineers, and IT support groups to ensure operational reliability, continuous improvement, and modernization initiatives.
Key Responsibilities
- Support a multi-shift manufacturing operation, including flexibility for days, nights, and weekends as needed
- Provide technical support for plant applications, infrastructure, operating systems, and end-user tools
- Troubleshoot technical incidents and analyze system and process issues
- Coordinate escalations and collaborate with business IT, plant owners, engineers, and support teams
- Maintain, enhance, and integrate plant applications and hardware
- Support Cisco network equipment and Windows/Linux physical and virtual servers
- Support IIOT deployments using iOS and Android devices
- Develop and maintain accurate support documentation
- Follow standard support processes and assist with workload coordination across the IT support team
- Partner with cross-functional teams to support process improvements and operational efficiency initiatives
- 5 years of relevant experience in IT support or infrastructure support
- High School Diploma or GED
- Strong communication, multitasking, problem-solving, and customer support skills
- Ability to work effectively in a fast-paced, high-pressure environment
- Ability to collaborate with cross-functional teams and support all levels of operations and leadership
- Willingness to learn manufacturing operations and adapt to new technologies
- Windows and Linux server administration
- Cisco networking
- Active Directory / ADFS
- Virtual server support
- Mac, iOS, and Android device support
- Office 365 and SharePoint
- PowerShell
- Power BI
- HTML
- Basic scripting or automation concepts
- Experience with Dell and HP hardware
- Exposure to plant automation and manufacturing execution systems
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.