What are the responsibilities and job description for the Java Application Support - Lead position at HTC Global Services?
Responsibilities
Job Description:
The Java Application Support Lead will be responsible for managing Level 2 support for enterprise applications, ensuring operational stability, timely incident resolution, and consistent service delivery. This role will take ownership of designated application domains such as digital platforms and integration services while working closely with development teams to stay aligned with ongoing development activities, upcoming releases, and support requirements. The lead will identify technical debt within supported applications and communicate these gaps to application teams to strengthen long term system reliability and maintainability. The role will also collaborate with resiliency and observability platform teams to identify monitoring gaps, enhance service visibility, and support automation initiatives that improve operational efficiency. The Applications Support Lead will coordinate with other service delivery leads to accelerate issue resolution and maintain seamless service operations. The position will play a critical role in incident management by contributing to the resolution of high priority incidents, participating in root cause investigations, and working closely with Level 3 engineering teams to address complex technical issues. The role will also strengthen observability practices by defining monitoring dashboards, configuring alerts, and improving overall application health visibility. In addition, the lead will support problem management by identifying recurring issues, conducting root cause analysis, and coordinating with application teams to resolve problems based on priority and severity. The role will also track operational metrics such as mean time to resolution, incident trends, and system availability while ensuring production readiness during releases and actively monitoring deployments.
Required Skill
What Makes HTC A Great Place To Build Your Future
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
Job Description:
The Java Application Support Lead will be responsible for managing Level 2 support for enterprise applications, ensuring operational stability, timely incident resolution, and consistent service delivery. This role will take ownership of designated application domains such as digital platforms and integration services while working closely with development teams to stay aligned with ongoing development activities, upcoming releases, and support requirements. The lead will identify technical debt within supported applications and communicate these gaps to application teams to strengthen long term system reliability and maintainability. The role will also collaborate with resiliency and observability platform teams to identify monitoring gaps, enhance service visibility, and support automation initiatives that improve operational efficiency. The Applications Support Lead will coordinate with other service delivery leads to accelerate issue resolution and maintain seamless service operations. The position will play a critical role in incident management by contributing to the resolution of high priority incidents, participating in root cause investigations, and working closely with Level 3 engineering teams to address complex technical issues. The role will also strengthen observability practices by defining monitoring dashboards, configuring alerts, and improving overall application health visibility. In addition, the lead will support problem management by identifying recurring issues, conducting root cause analysis, and coordinating with application teams to resolve problems based on priority and severity. The role will also track operational metrics such as mean time to resolution, incident trends, and system availability while ensuring production readiness during releases and actively monitoring deployments.
Required Skill
- Strong experience in Level 2 application support for enterprise applications
- Hands on experience troubleshooting applications developed using Java
- Working knowledge of application troubleshooting or debugging using Java, .NET, or Python environments
- Experience supporting API and integration platforms such as MuleSoft or Apigee
- Hands on experience with observability and monitoring platforms including Datadog, APM tracing, log analytics, and infrastructure monitoring
- Proven experience managing major incidents including P1 and P2 incidents and coordinating with engineering teams for resolution
- Experience performing root cause analysis and supporting structured problem management processes
- Understanding of cloud and container based infrastructure including Kubernetes, Google Kubernetes Engine, and Docker
- Experience supporting applications connected to enterprise databases such as PostgreSQL, Oracle, or SQL Server
- Ability to collaborate with development teams, resiliency teams, and platform teams to strengthen monitoring, automation, and application reliability
- Experience supporting digital platforms and complex enterprise application ecosystems
- Exposure to improving observability frameworks, monitoring dashboards, and proactive alerting strategies
- Experience validating production readiness and supporting release and deployment monitoring
- Familiarity with cloud native environments and large scale distributed applications
- Experience working in environments focused on continuous improvement and service reliability
What Makes HTC A Great Place To Build Your Future
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.