What are the responsibilities and job description for the Clinical Resolution Analyst position at HTC Global Service.INC?
Responsibilities:
- Learning and gaining experience in clinical workflows within leading EMR systems such Epic, Cerner, Meditech, Allscripts, etc.
- Supporting clinicians from the Admit to Discharge of a patient and leveraging that hands-on experience and knowledge for career advancement beyond internship.
- Working directly with physician and nurses to address troubleshoot technical problems impacting patient care
- Receive incoming calls from client community, provide first level support, document each call verifying customer information and all troubleshooting steps
Knowledge, Skills, and Abilities (KSAs):
- Basic typing skills
- Knowledge of Citrix and VPN
- Strong listening, verbal, and written communication skills
- A strong sense of urgency and the ability to multi-task effectively with attention to details
- Positive attitude to learn EMR applications for level 1 support and its workflow
- Ability to troubleshoot, analyze and resolve customer concerns
- High technical aptitude and strong PC literacy skills including function and capabilities
- Ability to work independently as well as part of a team and function well under pressure
Education and Experience:
- Ideal candidate has interest in the clinical, medical space equivalent with a driven personality with desire to learn, strong communication and customer service skills
- Minimum of a HS diploma
- Previous experience working in a nursing or medical/Pharmacy field a plus
- Previous experience working within a major clinical EMR application (Epic, Cerner, Allscripts, etc.) is preferred
Job Type: Full-time
Salary: $14.00 - $15.00 per hour
Schedule:
- Day shift
- Monday to Friday
- Night shift
Work Location: Multiple Locations
Salary : $14 - $15
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