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Family Advocacy Program Coordinator (Clinical)

HSWL WORK LIFE DIVISION
Norfolk, VA Other
POSTED ON 6/2/2026 CLOSED ON 6/5/2026

What are the responsibilities and job description for the Family Advocacy Program Coordinator (Clinical) position at HSWL WORK LIFE DIVISION?

This vacancy is for a GS-0101-13, Family Advocacy Program Coordinator (Clinical) located in the Department of Homeland Security, U.S. Coast Guard, HSWL WORK LIFE DIVISION in NORFOLK, Virginia.

Qualifications:

Basic Requirements: This position has a positive Education Requirement in addition to at least one year of Specialized Experience or substitution of education for experience or combination (if applicable) in order to be found minimally qualified. Transcripts must be submitted with your application package. You MUST meet the following requirements:

EDUCATION:

Degree: behavioral or social science; or related disciplines appropriate to the position.

OR

Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

OR

Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.


AND

To qualify at the GS-13 grade level, your resume must demonstrate at least one (1) full year of specialized experience equivalent to at least the GS-12 grade level in the federal sector. Specialized experience is experience that has equipped you with the ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. Examples of specialized experience include performing the following types of tasks on a regular basis.

  • experience providing clinical and technical oversight of a human services or behavioral health program, including consultation on high-risk cases, multidisciplinary coordination, and application of professional standards in a military or comparable organization.
  • Experience developing, interpreting, or implementing program policy, SOPs, Technical Directives, or quality assurance processes, including audits, peer reviews, and corrective action planning to ensure compliance with federal or organizational requirements.
  • Experience planning, delivering, or overseeing standardized training programs, credentialing processes, or professional development for clinical or human-services staff across multiple locations.
  • Experience working in domestic violence, child maltreatment, interpersonal violence, or trauma-informed care, including assessment, case management, referrals, and coordination with legal, medical, and protective services.
  • Experience collaborating with senior leaders, commanders, legal staff, medical providers, and external agencies to resolve complex programmatic or operational issues.
NOTE: All experience statements (i.e., duties, specialized experience, or related applicable assessment) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position.

NOTE: Education cannot be substituted for experience at this grade level.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Responsibilities:

You will serve as a Family Advocacy Program Coordinator (Clinical) and be responsible for providing expert oversight and implementation of the Family Advocacy Program and to ensure high quality, standardized and uniform service delivery across the CG, operating within the framework of the CG Wellness and Support Services enterprise and WFSC chain of command.

Being a Coast Guard civilian makes you a valuable member of the Coast Guard team. Typical work assignments include:

  • Provides expert technical guidance and oversight to Family Advocacy Specialists, Regional Managers, commanders, and senior leadership on high-risk family cases.
  • Conducts clinical oversight and quality reviews to ensure compliance with Coast Guard policy, federal law, and DoD standards.
  • Develops, interprets, and implements Family Advocacy Program policies, SOPs, and Technical Directives in coordination with CG-WFS-1 and WFSC leadership.
  • Develops and implements Family Advocacy Program training and technical directives in coordination with program leadership.
  • Responds to complex program issues involving commands, legal authorities, medical providers, and external agencies using professional judgment and discretion.
  • Responds to complex program issues involving commands, legal authorities, medical providers, and external agencies using professional judgment and discretion.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Reasonable Accommodation Information

Salary : $108,019

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