Dynamics 365 CE Engagement Manager - Public Sector

As an Engagement Manager you can expect to…

Serve as the primary client-facing leader for a portfolio of engagements, typically managing 4–8 concurrent initiatives representing approximately $6M–$10M in revenue, with scope varying by Service Line

Act as the central liaison between client leadership, delivery teams, and internal stakeholders, ensuring alignment, transparency, and strong client outcomes

Own the executive client relationship for delivery, serving as the primary contact for communication, governance, and issue escalation

Build trusted advisor relationships with client Executive Sponsors and maintain recurring leadership touchpoints to proactively monitor engagement health and drive referenceable client success

Ensure the client experience aligns with commitments, delivery standards, and quality expectations

Oversee delivery execution across engagements to ensure quality, timeliness, and adherence to scope, methodology, and financial targets

Partner with Project Managers and Solution Architects to remove blockers, manage escalations, and maintain overall engagement health

Lead executive governance forums, including Steering Committee discussions, providing senior-level guidance beyond the Project Manager remit

Provide ongoing executive updates to ensure transparency, alignment, and informed decision-making throughout the engagement lifecycle

Monitor and manage engagement financial performance, including forecast accuracy, margin health, billability, and revenue realization

Drive disciplined change management and strong governance for all scope, timeline, and financial adjustments

Identify and pursue opportunities for account expansion, cross-sell, and upsell across the Microsoft ecosystem

Partner with Sales and Practice Leadership to develop proposals, Statements of Work, and change requests, while shaping long-term client solution roadmaps

Maintain strong commercial discipline, including effective change order management and minimal non-billable leakage (

Proactively identify and mitigate risks, issues, and dependencies, ensuring timely resolution and leadership alignment

Act as the escalation point for delivery or client concerns raised by the Project Manager or client stakeholders

Capture lessons learned, client feedback, and best practices to drive continuous improvement in delivery quality and client experience

Provide structured engagement reporting and governance updates, including financial performance, delivery health, client satisfaction, and account growth

You’re great at…

• Building executive-level client relationships and serving as a trusted advisor
• Leading complex, multi-threaded engagements while balancing client experience, delivery execution, and commercial outcomes
• Driving alignment across matrixed teams and influencing without direct authority
• Managing engagement financials, forecasting, and margin performance
• Communicating clearly and confidently with executives, stakeholders, and delivery teams
• Identifying risks early and navigating complex issues with sound judgment and calm leadership
• Maintaining delivery discipline while ensuring strong client satisfaction and adoption
• Recognizing and shaping growth opportunities within existing client relationships
• Balancing strategic thinking with hands-on engagement leadership
• Driving accountability, transparency, and continuous improvement across teams
• Leading and collaborating with cross-functional and virtual teams
• Balancing strategic thinking with executional rigor
• Prioritizing effectively and communicating commitments clearly
• Learning new concepts, industries, and technologies quickly and thoroughly
• Promoting the mission and Shared Values of our company
  
  

Sound interesting? If so, you’ll have…

• Bachelor’s degree in Business, Information Systems, Engineering, or a related field
• 10 years of experience delivering complex technology or business transformation engagements, preferably within a Microsoft consulting environment
• Previous experience working or consulting within Public Sector or Non-Profit industries
• Proven success managing multiple concurrent client engagements with responsibility for delivery, financial performance, and client satisfaction
• Strong understanding of Microsoft technologies within the Dynamics 365 CE, Azure, Power Platform, and the broader Microsoft ecosystem
• Demonstrated ability to build executive relationships and operate as a trusted client advisor
• Experience with delivery governance, project methodologies, and structured change management
• Strong commercial acumen, including forecasting, margin management, and revenue accountability
• Ability to identify and drive expansion opportunities within existing accounts
• Excellent communication, leadership, and stakeholder management skills
• Ability to operate effectively in complex, fast-paced, client-facing environments
• Flexibility to travel as client and business needs require Flexibility to travel as client and business needs require
  
  

The Perks

We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.

Check out the reasons why people love to work for us or browse more opportunities on our careers page!

HSO is an Equal Opportunity Employer.