Regional Quality Assurance Manager

About Us

HSM Company History  |  HSM HEART Company Values  |  Who is HSM to our customers?

Founded in 1944, HSM is a third generation, privately held company with a rich history of innovation and a commitment to our people. With 25 locations across the U.S. and corporate headquarters in Hickory, NC and Huntersville, NC, we specialize in manufacturing components for furniture, bedding, transportation, packaging, automotive, and healthcare industries. Our expertise also includes designing and building automated production machinery. HSM products from sofa springs to swimming pool noodles and bus seats, touch everyday life in countless ways.

At HSM, our success is built on our people. We foster a culture of teamwork, innovation, and shared success. If you’re looking for a meaningful place to grow and make an impact, we want to hear from you!

What You’ll Do

• Regional Quality Leadership
  • Provide strategic and operational quality leadership across multiple manufacturing locations
  • Align plant-level quality teams to standardized systems, customer requirements, and performance expectations
  • Serve as the senior quality voice—driving accountability while partnering closely with site leadership
• Standards, Systems & Compliance
  • Lead implementation and sustainment of global manufacturing quality system standards
  • Oversee internal, customer, and third-party audits—from preparation through corrective action
  • Ensure disciplined root cause analysis, corrective action, and change management practices
• Customer & Escalation Management
  • Act as the escalation point for major quality issues, audit findings, and customer concerns
  • Lead containment, corrective, and preventive actions for significant quality events
  • Support customer launches, quality reviews, and ongoing performance discussions
• Quality Tools & Continuous Improvement
  • Standardize and strengthen use of APQP, PPAP, FMEA, MSA, SPC, and control plans
  • Analyze regional quality metrics to identify trends, risks, and improvement opportunities
  • Drive initiatives that reduce scrap, improve yield, and lower cost of poor quality
• Team Leadership & Development
  • Lead, coach, and develop plant-level Quality Managers, Engineers, and teams
  • Build strong quality capability and bench strength across sites
  • Conduct regular site visits to reinforce standards, assess performance, and develop talent
    

What You Bring

• Education & Experience
  • Bachelor’s degree in Engineering, Quality, or a related technical field
  • 8 years of progressive quality experience in manufacturing
  • 3 years leading or influencing quality across multiple sites or complex operations
  • Experience in transportation, automotive, or specialty vehicle manufacturing strongly preferred
  • Bilingual English/Spanish skills are a strong plus
• Technical & Quality Expertise
  • Hands-on experience in audited environments using global manufacturing quality system standards
  • Strong knowledge of customer-driven quality systems and launch requirements
  • Experience in metal fabrication, assembly, welding, or similar process-intensive manufacturing
  • Proficiency with APQP, PPAP, FMEA, MSA, SPC, and structured problem-solving methods
• Leadership Attributes
  • Ability to influence without authority in matrixed organizations
  • Strong communicator—from shop floor to executive and customer interactions
  • Comfortable shifting between strategic oversight and hands-on engagement
  • Calm, resilient, and accountable in high-visibility quality situations
• Travel Expectations
  • Approximately 40% travel to support manufacturing sites, customer interactions, and audits

Why Join Us?

• Health & Wellness: Affordable medical, dental, and vision insurance plans, including an innovative global healthcare option for qualified participants.
• Retire: 401(k) with company match, fully vested from day one.
• Paid Time Off: Competitive PTO: 3 Weeks of Vacation 9 company paid holidays.
• On-Site Medical Clinics: Free for you and covered dependents.
• Teladoc: 24/7 access with no copay.
• Professional Development: Tuition reimbursement, professional development assistance and career growth opportunities.
• Discounts: Enjoy discounts with HSM partners, including Dollywood Parks & Resort, Verizon Wireless, and more.

EEOC

At HSM, we believe that our diversity creates a productive workplace. All qualified candidates will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectionate or sexual orientation, gender identity or expression, or protected veteran status and will not be discriminated against on the basis of disability.

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