Talent & Culture Development Manager

About Us

HSM Company History  |  HSM HEART Company Values  |  Who is HSM to our customers?

Founded in 1944, HSM is a third generation, privately held company with a rich history of innovation and a commitment to our people. With 25 locations across the U.S. and corporate headquarters in Hickory, NC and Huntersville, NC, we specialize in manufacturing components for furniture, bedding, transportation, packaging, automotive, and healthcare industries. Our expertise also includes designing and building automated production machinery. HSM products from sofa springs to swimming pool noodles and bus seats, touch everyday life in countless ways.

At HSM, our success is built on our people. We foster a culture of teamwork, innovation, and shared success. If you’re looking for a meaningful place to grow and make an impact, we want to hear from you!

What You Will Do

• Build Workforce Training Systems
  • Design and implement structured training frameworks supporting hourly employees, technical roles, supervisors, and salaried leaders
  • Develop competency-based training matrices aligned with safety, quality, and operational requirements
  • Create scalable training systems that allow plant-level delivery with divisional consistency
  • Establish onboarding and skill progression programs that support cross-training and workforce flexibility
• Strengthen Manufacturing Knowledge & Capability
  • Develop training programs that deepen understanding of manufacturing operations, production flow, and material movement
  • Translate complex production processes into clear, structured learning programs
  • Support cross-functional learning initiatives covering quality systems, production scheduling, and operational performance drivers
• Support Process Documentation & Standardization
  • Partner with Quality and Operations to develop training documentation, work instructions, and reference materials
  • Assist in standardizing procedures to ensure knowledge retention, compliance, and cross-site consistency
  • Support document control and knowledge capture processes that strengthen operational continuity
• Integrate Quality & Compliance Training
  • Align workforce training systems with ISO, VDA, and IATF quality management standards
  • Support audit readiness through training documentation, competency validation, and tracking
  • Integrate quality, safety, and compliance requirements into training architecture
• Develop Leaders & Training Delivery
  • Deliver select programs supporting onboarding, leadership development, and technical skill growth
  • Create train-the-trainer programs enabling plant leaders and subject matter experts to deliver standardized training
  • Coach leadership teams on workforce development strategies and training program execution
• Drive Continuous Improvement
  • Assess workforce skill gaps and develop targeted development plans
  • Measure training effectiveness using operational performance metrics and workforce indicators
  • Support development of internal career pathways and workforce planning strategies

What You Bring

• Education & Experience
  • Bachelor’s degree in Human Resources, Organizational Development, Industrial Technology, Engineering, Education, or related field preferred
  • 5 years of experience developing training programs in manufacturing, automotive, transportation, or regulated production environments
  • Experience building structured training systems or competency-based development programs
• Manufacturing & Industry Knowledge
  • Strong understanding of manufacturing production environments and operational workflows
  • Experience supporting ISO 9001, IATF 16949, or VDA quality environments preferred
  • Familiarity with Lean manufacturing and standardized work concepts
• Training & Development Expertise
  • Proven ability to design instructional content, competency models, and scalable training programs
  • Experience building cross-training programs and workforce skill progression frameworks
  • Knowledge of adult learning principles and workforce development strategies
• Collaboration & Leadership
  • Strong ability to partner across HR, Operations, Quality, and Engineering leadership
  • Experience influencing change and driving adoption of training programs across multiple sites
  • Strong project management and organizational skills

Why Join Us

• Health & Wellness: Affordable medical, dental, and vision insurance plans, including an innovative global healthcare option for qualified participants.
• Retire: 401(k) with company match, fully vested from day one.
• Paid Time Off: Competitive PTO: 3 Weeks of Vacation 9 company paid holidays.
• On-Site Medical Clinics: Free for you and covered dependents.
• Teladoc: 24/7 access with no copay.
• Professional Development: Tuition reimbursement, professional development assistance and career growth opportunities.
• Discounts: Enjoy discounts with HSM partners, including Dollywood Parks & Resort, Verizon Wireless, and more.

EEOC

At HSM, we believe that our diversity creates a productive workplace. All qualified candidates will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectionate or sexual orientation, gender identity or expression, or protected veteran status and will not be discriminated against on the basis of disability.