What are the responsibilities and job description for the Sales Support Admin position at HSI?
Location: Eugene, Oregon (Hybrid – 2-3 days per week in office)
Schedule: Monday–Friday, 7:00 a.m.–4:00 p.m. PST or 8:00 a.m.–5:00 p.m. PST
Employment Type: Full-Time
At HSI, we’re committed to making workplaces and communities safer, smarter, and more compliant. Our Emergency Care division provides industry-leading CPR, AED, and First Aid training and solutions that empower organizations and individuals to save lives.
We’re seeking a Sales Support Administrator to join our Emergency Care Sales and Operations team in Eugene, Oregon. This role plays a vital part in supporting both sales and operations by managing key administrative processes that keep the business running efficiently. From processing transactions and maintaining accurate records to supporting our AED programs and customer feedback workflows, you’ll be a central resource in ensuring a smooth, customer-focused experience.
What You’ll Do- Provide professional, service-oriented support to the Emergency Care Sales and Operations team and internal stakeholders.
- Enter and update accurate customer and account information in Salesforce and BMP systems.
- Process sales transactions, including credit card payments and invoicing workflows.
- Enter customer orders and ensure timely, accurate fulfillment and follow-up.
- Receive, document, and route customer feedback for resolution.
- Assist with reporting, system updates, and departmental projects as needed.
- Oversee AED Sales Agent and AED Manager program support.
- Provide general administrative assistance including scheduling, documentation, and coordination across departments.
- Maintain data accuracy, file records appropriately, and support compliance with internal policies and procedures.
- 2 years of experience in customer service, administrative, or sales support roles.
- Associate degree in Business, Communications, or a related field preferred.
- Strong proficiency with Microsoft Office Suite (Outlook, Excel, Word).
- Experience with Salesforce or other CRM systems is a plus.
- High attention to detail and strong organizational skills.
- Excellent written and verbal communication skills.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Previous experience supporting Emergency Care, CPR/AED, or medical product teams is a plus.
- Hybrid schedule with two in-office days per week (Eugene, OR)
- Opportunity to support a life-saving mission within the Emergency Care division
- Collaborative, growth-oriented team culture
- Learning and professional development opportunities to grow your career
- Comprehensive benefits package, including health, dental, vision, retirement, and paid time off
- Consistent weekday schedule and full-time stability