Administrative Clerk

General Description

Under the supervision of the staff physician, the Administrative Clerk will provide augmentation support to the medical clinic, fitness facility, and provide administrative process support to the NASA Headquarters Mission Support Headquarters Operations Office (MSHOO). This position will also assist in the management of electronic health records.

How You Will Fulfill Your Mission

• Contribute to the sustainment of a positive, patient focused environment for providing occupational and preventative health care to the NASA HQ civil servant staff by interfacing with patients for scheduling and other administrative support.
• Prepare and validate schedules, make schedule changes, and assist in the medical clinic daily schedules.
• Coordinate patient required referrals and lab work; track the completion and integration of results in the electronic health record. 
• Track and manage the physical processing of laboratory samples and results, orders for materials and supplies and other routine administrative tasks.
• Assist in the preparation and transmission of required reports and data deliverables to the NASA customer.
• Assist in the security and management of sensitive health information.
• Assist the NASA HQ Health Unit with administrative tasks such as ordering supplies, arranging clearance exams, and logistics for wellness initiatives such as blood drives, hypertension events or other educational events. Assist in the manning of the fitness center front desk (adjacent to the clinic) if needed due to unplanned events.
• Assist the MSHOO office with routine formal and informal correspondence, notices, reminders, and tracking correspondence to include due dates, scheduling meetings, and assisting in travel planning for MSHOO NASA personnel.
• Enter purchase requisitions into Costpoint for material and service requirements.
• Coordinate and oversee the processing of company credit card transactions related to employee certification programs and professional development courses.

The duties and responsibilities described in this position description in no way state or imply that these are the only duties performed. This position may require that additional duties and responsibilities be performed.

Why We Value You

• You are able to work independently and show a high level of initiative and attention to detail.
• You have a consistent character and do not yield to pressure to compromise or cut corners.
• You have a strong ability to communicate effectively with superiors, colleagues, and customers by clearly expressing your intent and understanding the focus and purpose of the conversation while allowing each person to get their point across.
• You are open to new ideas and innovations and can create modifications or changes in yourself to adapt or suit a new environment/situation. 
• You have faith in your own ideas and ability to be successful. 
• You hold yourself to the highest standard and work to inspire your team to produce quality work.

Specific Knowledge/Certification Requirements

Minimum Qualifications

• A high school diploma or equivalent and a minimum of two years’ relevant experience. 
• Basic Life Support (CPR) certification, or the ability to be certified within 30 days of hire.
• Experience with medical terminology and medical records management, or equivalent skills.
• Demonstrated proficiency with MS Office and MS 365 suite of products.
• Ability to read and interpret written information and effectively communicate verbally and in writing where information includes detailed medical and scientific terminology.   

Preferred Qualifications

• Experience supporting federal workforce.
• Familiarity with NASA Style Guide and other requirements of the NASA Executive Secretariat
• Familiarity with Concur or equivalent electronic travel management programs.
• Familiarity and experience with NASA occupational health and safety policies.
• Experience with NASA’s Electronic Health Record System (Cority).
• Experience with Deltek Costpoint software.
• Experience with medical records maintenance and processing and clinic reception operations

Working Conditions

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions

• Physical Demands: While performing the duties of this job, the employee may be required to walk, sit, or stand for extended periods of time; reach with hands and arms; balance; stoop; talk or hear; have sufficient manual dexterity to operate a keyboard, calculator, telephone, and other such office equipment as necessary; may occasionally move and/or lift up to 50 pounds or more with assistance.  Specific visual abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.
• Work Environment: Work will mainly be performed in an office setting and occasionally with irregular hours.
• Travel:  A low to moderate amount of travel away from office may be required

Healthcare benefits, including medical, dental, and vision coverage, are available to eligible employees. These benefits are offered as part of our comprehensive employee benefits package, which also includes life insurance, disability insurance, and retirement plans. Eligibility for these benefits varies based on employment status (full-time or part-time