What are the responsibilities and job description for the Parts Sales Specialist position at HSG Laser US?
Position Summary:
The Parts Sales Specialist is responsible for aftermarket parts sales by managing customer inquiries, analyzing pricing, preparing quotations, processing orders, and coordinating logistics to ensure timely delivery. This role plays a key part in driving revenue, maintaining strong customer relationships, and supporting service operations.
Primary Responsibilities:
- Respond to customer inquiries regarding spare parts, pricing, and availability in a timely manner
- Prepare and issue parts quotations and follow up to convert quotation into orders
- Process customers orders and coordinate with internal teams to ensure accurate and timely fulfillment
- Work closely with the logistics team to manage order shipments and delivery schedules
- Support proactive parts sales by identifying opportunities for replacement parts, spare parts packages, and maintenance kits
- Proactively identify opportunities to increase spare parts sales and promote recommended spare parts packages
Secondary Responsibilities:
- Proactively identify opportunities to increase spare parts sales and promote recommended spare parts packages
- Coordinate with the logistics team to align inventory levels with parts sales demand and ensure timely order fulfillment
- Coordinate with service engineers and sales teams to identify additional parts sales opportunities
- Maintain strong relationships with customers and distributors and provide excellent support
- Track and report parts sales performance and market feedback to management
Position Requirements:
- 3-5 years of experience in parts sales, aftermarket sales, or industrial customer service
- Experience in industrial equipment, machinery, or manufacturing environment preferred
- Strong customer service and communication skills
- Ability to interpret basic technical documentation or parts manuals is a plus
- Proficiency with ERP systems and Microsoft Office
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- 20% travel is required for this role
Salary : $80,000 - $90,000