Parts Sales Representative

Position Summary:

The Parts Sales Specialist is responsible for aftermarket parts sales by managing customer inquiries, analyzing pricing, preparing quotations, processing orders, and coordinating logistics to ensure timely delivery. This role plays a key part in driving revenue, maintaining strong customer relationships, and supporting service operations.

Primary Responsibilities:

• Proactively identify opportunities to increase spare parts sales and promote recommended spare parts packages
• Respond to customer inquiries regarding spare parts, pricing, and availability in a timely manner
• Prepare and issue parts quotations and follow up to convert quotation into orders
• Process customers orders and coordinate with internal teams to ensure accurate and timely fulfillment
• Work closely with the logistics team to manage order shipments and delivery schedules
• Support proactive parts sales by identifying opportunities for replacement parts, spare parts packages, and maintenance kits
• Proactively identify opportunities to increase spare parts sales and promote recommended spare parts packages

Secondary Responsibilities:

• Coordinate with the logistics team to align inventory levels with parts sales demand and ensure timely order fulfillment
• Coordinate with service engineers and sales teams to identify additional parts sales opportunities
• Maintain strong relationships with customers and distributors and provide excellent support
• Track and report parts sales performance and market feedback to management

Position Requirements:

• 3-5 years of experience in parts sales, aftermarket sales, or industrial customer service
• Experience in industrial equipment, machinery, or manufacturing environment preferred
• Strong customer service and communication skills
• Ability to interpret basic technical documentation or parts manuals is a plus
• Proficiency with ERP systems and Microsoft Office
• CRM Experience
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• 10% travel is required for this role

HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.