Product Operations Manager

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Area of expertise

Product Lifecycle Discipline:

• The Product Operations Manager (POM) is responsible for the process of managing the product lifecycle of a particular product family across distribution channels (i.e., Cyber, Specialty Liability, Equipment Breakdown). Known as the “go to” person to solve for new business opportunities for their respective product family due to their deep knowledge of both the product and the process to deliver that product to the market.
• Ensures that business processes deliver desired business outcomes. Manages the lifecycle of the product development/ enhancement process, inclusive of product ideation, formal product development, market launch and monitoring and strengthening phases for their respective product family.
• Drives the goal of delivering more frequent enhancements to the market using a consistent process and approach for execution (i.e.,align effort to payoff and introduce “Minimum Viable Approach” where it makes sense). Ensures that the framework provided for an effective product lifecycle management process enables product performance reviews, execution of initiatives and management of product issues.

Product Operations:

• Demonstrates a deep understanding of the operational process for each product and/or product family in order to identify and spearhead operational efficiencies in every step of the value chain to enable more rapid changes of business needs. Establishes new processes where needed, and maintains a culture of continuous improvement for existing processes to maximize efficiencies.
• Owns the end-to-end operational value chain for the delivery of a product family.

Product Program Management:

Organizes the necessary resources and choreographs deliverables across multiple functional teams involved in each product initiative to ensure timely and thorough execution accounting for dependencies and inter-dependencies. Partners with the Global Product Owners and divisional Product Managers/Business Segment Leaders to ensure optimal delivery of products across various distribution channels in the US Market.

Education and Experience

• Bachelor’s Degree or equivalent experience required
• 5 years’ experience Process Improvement and Project Management
• 3 years’ experience in Insurance industry (P&C industry a plus)

Knowledge and Skills

• Leadership skills
  • demonstrates courage in difficult situations
  • marshals resources to get things done
  • persuades others to win support
  • demonstrates organizational savvy
  • sees conflict as opportunities to make things better
  • drives results and accomplishes objectives
• Critical thinking, system thinking
• High level problem solving
• Strong written and verbal communication skills
• Strong analytical skills
• Strong time management and organizational skills
• Proficiency in Microsoft suite (Word, Excel, PowerPoint, Project)
• Ability to work independently and within a team environment

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.