Customer Service & Patient Collections Associate

Veteran Firm Seeking a Customer Service & Patient Collections Associate for a Hybrid Assignment in Westwood, MA

My name is Stephen Hrutka. I lead a Veteran-Owned management consulting firm in Washington, DC. We specialize in Technical and Cleared Recruiting for the Department of Defense (DoD), the Intelligence Community (IC), and other advanced defense agencies.

At HRUCKUS, we support fellow Veteran-Owned businesses by helping them recruit for positions across organizations such as the VA, SBA, HHS, DARPA, and other leading-edge R&D-focused defense agencies.

We seek to fill a Customer Service & Patient Collections Associate role in Westwood, MA.

The ideal candidate is a Westwood, MA resident with 3 to 5 years of experience in customer service, medical billing, and healthcare collections, with a strong ability to interpret Explanation of Benefits (EOBs) and knowledge of commercial and government insurance plans.

If you’re interested, I'll gladly provide more details about the role and further discuss your qualifications.

Thanks,

Stephen M Hrutka

Principal Consultant

www.hruckus.com

Executive Summary: HRUCKUS is looking for an experienced Customer Service & Patient Collections Associate to join a dynamic healthcare revenue cycle team to assist patients with billing questions, insurance-related issues, and account resolution while delivering outstanding customer service in a fast-paced environment.

Position Description: The successful candidate will respond to high-volume patient inquiries, research and resolve billing issues with insurance companies, collect outstanding balances, verify insurance eligibility, and assist patients with various billing and financial responsibilities while ensuring strict HIPAA compliance.

Position Responsibilities:

• Respond to a high volume of patient inquiries via phone, email, and written correspondence regarding billing and account questions.
• Research and resolve billing inquiries by working directly with insurance companies and third-party payers.
• Collect outstanding patient balances and update demographic and insurance information during patient interactions.
• Verify insurance eligibility using payer portals, available technologies, and direct communication with insurance carriers.
• Interpret Explanation of Benefits (EOBs) and resolve claim-related issues.
• Assist patients with insurance billing questions, claim denials, Coordination of Benefits (COB), secondary insurance billing, copays, deductibles, coinsurance, and patient financial responsibility.
• Review reports related to primary care provider assignments and self-pay exceptions to resolve outstanding issues.
• Identify recurring billing trends and communicate recommendations for process improvements.
• Maintain accurate documentation while ensuring compliance with HIPAA and organizational privacy standards.

Required Qualifications:

• High school diploma or equivalent.
• 3 to 5 years of experience in customer service, patient financial services, medical billing, healthcare collections, or revenue cycle operations.
• Experience working with insurance companies and healthcare billing processes.
• Ability to interpret Explanation of Benefits (EOBs) and resolve insurance-related issues.
• Strong communication, problem-solving, and organizational skills.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Proficiency with Microsoft Office and healthcare billing systems.

Desired Qualifications:

• Experience in healthcare revenue cycle, medical collections, or patient account services.
• Knowledge of commercial and government insurance plans.
• Familiarity with claim denials, insurance verification, and coordination of benefits.

Details:

Job Title: Customer Service & Patient Collections Associate

Location: Westwood, MA 02090

Salary Range: $30,080 - $33,840 annually