HR Generalist (Hybrid/Remote - Houston, TX area)

Job Summary

The HR Generalist reports to the REX Center and is responsible for handling basic HR matters and activities to support assigned business groups (FOCs). The HR Generalist will perform various Dayforce system tasks required including validation of employee data to ensure compliance and system integrity, respond to employee verification requests, standard policy questions and concerns, onboarding, recruiting, and validating standard employee forms. HR Generalist will work closely with the HRBP and the REX Center to resolve and respond to complex HR issues and/or escalate as necessary. As this role handles personal and sensitive employee information, the HR Generalist is expected to use discretion, follow privacy, and information security procedures.

Physical Requirements

Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Reaching, Repetitive Motion
Function in the Job

Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Job Function

• Acts as a Liaison between the REX Center and FOCs
• Provides guidance/directs employees appropriately when HR related questions or concerns arise
• Gathers employee information and documents in response to requests by the REX Center, HRBP and/or HR Operations Manager
• Provide direct support to company employees, other HR groups, and company management as part of the centralized function to handle a variety of HR-related transactions
• Processes various transactions such as new hires, terminations, job transfers, job changes, compensation, etc. in Ceridian Dayforce system and support HRBP as needed; communicates with the REX center and ensures follow up and closure to assigned open tickets in ServiceNow
• Partners with REX Center and FOCs to communicate basic human resource policies and procedures
• Performs necessary research and work to escalate and resolve basic HR related issues and questions
• Maintains utmost confidentiality of all requests
• Facilitates and/or provides necessary Dayforce training
• Identify when HR employee matters require escalation and involvement with HRBP and escalate accordingly
• Communicates appropriate responses to HR related issues (employees and FOC management)
• Make recommendations to HR Lead, Supervisor and HR Operations Manager continuous improvement

 

SUPPLEMENTAL DUTIES & RESPONSIBILITIES

 

• Assist with preparation of responses to requests for records (e.g., subpoenas, Internal/External Audit, etc.)
• All other duties and responsibilities assigned by management

 

Required Skills

• High School diploma or GED required
• Bachelor’s Degree in Human Resources or related field preferred
• Minimum of 2 years’ experience in an HR related role required
• Call center experience preferred
• Strong listening skills with a patient and empathetic demeanor
• Bilingual speaking English/Spanish preferred
• Union experience preferred
• Critical thinking, analytical and problem-solving skills essential
• Ability to identify when requests or HR related matters require escalation to resolve timely
• Experience in a manufacturing or other environment with a large hourly (blue-collar) employee population and multiple locations preferred
• Clear and effective verbal and written communication skills
• Dedication to customer satisfaction
• Working knowledge of Microsoft Office products
• Must be diligent, strong work ethic with an attention to detail and accuracy
• Works with a sense of urgency handling tasks with the ability to multi-task
• Ability to maintain a high level of confidentiality and professionalism while maintaining a positive attitude
• Ceridian Dayforce experience is a plus
• Ability to build positive relationships with all levels and customers within an organization