Director of Rooms

JOB DESCRIPTION

Job Title: Director of Rooms

Department: Front Office

Supervision Exercised: Front Office Manager, Housekeeping Manager, Guest Services Leadership, Laundry, Bell/Valet (where applicable)

Supervision Received: General Manager

MINIMUM REQUIREMENTS

Education

• Bachelor’s degree in hospitality management or related field preferred.
• Combination of experience and education will be considered.

Experience

• 3–5 years of progressive hotel rooms leadership experience required
• Previous Front Office or Housekeeping management experience required
• Experience in full-service hotel environment preferred
• Knowledge of hotel systems, service standards, and safety practice

Skills and Knowledge

• Strong leadership and people-management skills.
• Excellent communication and guest-service abilities.
• Ability to analyze data and implement performance improvements.
• Proficiency with computers and hotel property management systems (PMS).
• Ability to manage multiple departments and shift priorities.

JOB DUTIES

• Lead, coach, and develop Front Office and Housekeeping teams to deliver exceptional guest service.
• Oversee room operations, including cleanliness, room readiness, and inventory management.
• Monitor guest satisfaction, address service concerns, and implement improvement initiatives.
• Collaborate with leadership on budgeting, forecasting, and cost control for Rooms division.
• Ensure compliance with safety, security, and brand standards, including proper documentation and operational procedures.