What are the responsibilities and job description for the Director of Rooms position at HRI Hospitality?
JOB DESCRIPTION
Job Title: Director of Rooms
Department: Front Office
Supervision Exercised: Front Office Manager, Housekeeping Manager, Guest Services Leadership, Laundry, Bell/Valet (where applicable)
Supervision Received: General Manager
The Director of Rooms oversees the daily operations of the Front Office, Housekeeping, and related guest services departments to ensure exceptional guest experience and maximize operational efficiency. This role fosters a guest-centric culture while maintaining financial performance, staffing effectiveness, and brand standards.
MINIMUM REQUIREMENTS
Education
- Bachelor’s degree in hospitality management or related field preferred.
- Combination of experience and education will be considered.
Experience
- 3–5 years of progressive hotel rooms leadership experience required
- Previous Front Office or Housekeeping management experience required
- Experience in full-service hotel environment preferred
- Knowledge of hotel systems, service standards, and safety practice
Skills and Knowledge
- Strong leadership and people-management skills.
- Excellent communication and guest-service abilities.
- Ability to analyze data and implement performance improvements.
- Proficiency with computers and hotel property management systems (PMS).
- Ability to manage multiple departments and shift priorities.
JOB DUTIES
- Lead, coach, and develop Front Office and Housekeeping teams to deliver exceptional guest service.
- Oversee room operations, including cleanliness, room readiness, and inventory management.
- Monitor guest satisfaction, address service concerns, and implement improvement initiatives.
- Collaborate with leadership on budgeting, forecasting, and cost control for Rooms division.
- Ensure compliance with safety, security, and brand standards, including proper documentation and operational procedures.