Administrative Assistant

Established over thirty-five years ago in New Orleans, Louisiana, HRI Properties (HRI) is a full-service real estate development company and a national leader in the adaptive reuse of historic structures. HRI Properties is vertically integrated and has expertise in development, construction, design, governmental relations, environmental matters, historic landmark designation, and property management. 

HRI Management, LLC (HRIM) is the multi-family property management entity within HRI Properties.  HRIM manages a diverse portfolio of fifty-three multi-family developments consisting of five thousand units that offer luxury, affordable, and mixed-income living opportunities and over two hundred thousand square feet of office/retail space in a five-state area for HRI Properties, HRI Communities, and third-party property owners.  

At HRIM, our long-term track record of success is attributable to our associates and their impact on the communities we manage.  Our team is as diverse and unique as our property portfolio mix, and we are proud to have one of the highest employee tenure records in our industry.   We welcome and embrace all ethnicities, cultures, ages, and lifestyles, and hire individuals who can choose where they want to work. Because of our reputation and company culture, they have decided to work at HRIM.

SUMMARY

The Administrative Assistant supports the daily operations of the apartment community by performing clerical, customer service, and compliance-related tasks. This role is crucial in ensuring the property remains compliant with LIHTC and PBV (Project-Based Voucher) program requirements, while maintaining smooth front-office operations and delivering excellent resident service.

JOB RESPONSIBILITIES

• Serve as the first point of contact for residents, applicants, vendors, and visitors
• Manage the daily flow of guest activity in the front office 
• Collect required documentation from external vendors upon arrival for property services
• Answer phones and respond to inquiries, including directing calls and information to the appropriate individual 
• Schedule appointments and assist with leasing
• Assist applicants in completing rental applications and gathering required documentation
• Prepare and process leasing packets, renewals, and move-in/move-out documentation
• Coordinate unit showings, inspections, and move-in appointments
• Support the Property Manager with intake, verification, and documentation of income and assets
• Help ensure all files are complete and meet LIHTC and PBV program requirements
• Provide support for the collection, recording, and depositing of rental payments, application fees, and security deposits when standard processes are unavailable
• Manage work orders in Yard, Elite, and other software systems as needed 
• Track critical deadlines, e.g., annual recertifications, income verifications, rent changes
• Assist in preparing for audits
• Track and update PBV waitlist
• Distribute resident notices, e.g., lease violations, inspections, events
• Manage maintenance work orders in Yardi and maintain communication with residents regarding repairs
• Accept packages from external mail service providers and notify residents as needed
• Collect residents' parking information and issue parking decals 
• Assist with coordinating maintenance repairs for make-ready units with external vendors
• Help coordinate resident communications and community activities
• Perform other duties as assigned

QUALIFICATIONS

Required Skills/Abilities 

• 1 year of administrative or office support required
• Previous experience in the residential industry is a plus
• Proficient in Microsoft Office Suite - Word, Excel, Outlook required
• Strong organizational, time management, and customer service skills

Physical Requirements

• Prolonged periods sitting at a desk, working on a computer, standing, walking, giving tours, and meeting with potential tenants
• Must be able to lift up to 15 pounds at a time
• Must be able to cover a variety of properties with stairs and conduct tours in various weather conditions

"We don’t just offer a job—we offer a lifestyle! Join our team and enjoy amazing perks that make work-life balance a reality."

Comprehensive Health Coverage – Medical, dental, and vision because your well-being matters.
Competitive Pay – We reward hard work with generous compensation.
Paid Time Off & Holidays – Plenty of time to relax, recharge, and enjoy life outside of work.
Career Growth & Learning – Training, mentorship, and tuition assistance to help you grow.
Team Culture & Perks – Team events, wellness programs, employee discounts, and more!